Team Leader -Client Servicing-Field Sales- Noida

Tradeindia; Shahdara, Greater Noida; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Tradeindia is seeking an experienced Area Manager/ Territory Manager / Sr. Territory Manager / District Manager / Sr. District Manager with 4-7 years of experience and Graduation.

You will build and nurture long-term relationships with key clients, drive renewals, and identify opportunities for upselling and cross-selling to maximize revenue. The role requires strong leadership to guide the team and ensure client satisfaction.

Qualifications

• Must have strong client servicing skills and ability to retain clients.
• Experience in renewal management to minimize churn.
• Proven track record in upselling and cross-selling to increase revenue.
• Ability to lead and develop a sales/CS team.

Responsibilities

• Build and maintain long-term relationships with key clients.
• Proactively drive renewals and minimize churn through regular client engagement.
• Handle escalations and provide quick solutions to client concerns.
• Share product/service updates and best practices to keep clients engaged.
• Identify opportunities for upselling and cross-selling to maximize client value.
• Develop account growth plans for key clients.

Skills

Client Servicing

Renewals Management

Account Management

Upselling Skills

Education

Graduation

Job description

Or Designation Area Manager/ Territory Manager / Sr. Territory Manager / District Manager / Sr. District Manager

Experience Required (4-7) years

Education Required : Graduation

Roles and responsibilities

Client Servicing & Retention

• Build and maintain long-term relationships with key clients to ensure satisfaction and loyalty.
  
• Proactively drive renewals and minimize churn through regular client engagement.
  
• Handle escalations and provide solutions to client concerns quickly and effectively.
  
• Share product/service updates, enhancements, and best practices to keep clients engaged.
  
• Identify opportunities for upselling and cross-selling to maximize client value and revenue.
  
• Develop account growth plans for key clients to maximize long-term business potential.
  

Sales Growth & Strategy

• Plan and achieve sales and renewal targets within stipulated timelines.
  
• Create strategies to increase account penetration in existing clients and identify new opportunities in untapped markets.
  
• Ensure team members follow structured processes for renewals, upselling, and client engagement.
  
• Represent the company in client meetings, reviews, and industry interactions.
  

Team Leadership & Development

• Lead, motivate, and guide the assigned team to consistently meet business objectives.
  
• Monitor team performance through a regular tracking system and provide coaching where required.
  
• Conduct regular training sessions to enhance sales and client servicing skills.
  
• Foster a culture of accountability, collaboration, and client-first attitude within the team.
  
• Support team members in client interactions and help close critical renewals or upsell deals.
  

Monitoring & Reporting

• Prepare and review daily/weekly/monthly reports on team activities, client renewals, and sales performance.
  
• Track key metrics such as retention rates, upsell conversions, and client satisfaction scores.
  
• Provide timely feedback to senior management on performance and client feedback.
  
• Maintain accurate records in CRM systems for all client interactions and renewal pipelines.
  

Additional Expectations

• Stay updated with industry developments and market trends to guide the team and clients effectively.
  
• Collaborate with internal teams (support, operations, and product) to improve service offerings.
  
• Take ownership of key accounts and ensure delivery of consistent value.
  
• Drive continuous improvement by suggesting new processes and initiatives for client retention and servicing.
  
• Perform any other role or responsibility as assigned from time to time.