Team Leader - BPO

Kriyalogic; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Kriyalogic in Pune is seeking a seasoned BPO Team Lead to manage day-to-day operations, drive targets, and coach the team.

You will monitor KPIs, conduct performance reviews, handle escalations, and coordinate with other departments to ensure smooth service delivery.

Qualifications

• Experience in BPO/team management environments.
• Strong communication and leadership capabilities.
• Familiarity with BPO KPIs and processes.

Responsibilities

• Manage and monitor the performance of the team.
• Handle daily operations and achieve team targets.
• Conduct team meetings, coaching, and performance reviews.
• Monitor KPIs, productivity, quality, and attendance.
• Handle escalations and resolve customer/process-related issues.
• Coordinate with other teams to ensure smooth operations.

Skills

Team leadership

Communication

Leadership

Job description

Responsibilities

• Manage and monitor the performance of the team.
• Handle daily operations and achieve team targets.
• Conduct team meetings, coaching, and performance reviews.
• Monitor KPIs, productivity, quality, and attendance.
• Handle escalations and resolve customer/process-related issues.
• Coordinate with other teams to ensure smooth operations.

Requirements

• 5 years of BPO experience with team handling experience.
• Strong communication and leadership skills.
• Good knowledge of BPO KPIs and processes.
• Candidates willing to work from Pune