Team Leader AR

ACN Healthcare Inc; Hyderabad; On-site; INR 800,000 - 1,400,000; Full time

Job summary

ACN Healthcare Inc in Hyderabad is seeking an experienced AR Team Lead to supervise a 25-30 member team in US Healthcare AR, focusing on denial management and hospital/physician billing.

You will coordinate daily reviews, training, ensure SLA compliance, and work in US time zones from the office.

Qualifications

• 5+ years of experience in US Healthcare AR domain.
• Knowledge of Hospital/Physician Billing, AR Follow Ups, Denial Management.
• Willing to Work-From-Office and align with US time zones.
• Excellent communication skills.

Responsibilities

• Manage a team of 25-30 members.
• Supervise day-to-day operations and attendance; assist in training and performance appraisals.
• Provide SME support to QC Analysts and review daily reports.
• Ensure training needs of subordinates are met and SLA targets are achieved.
• Communicate process and client changes within timelines and maintain records.

Skills

Team leadership

Communication

MS Office

Data analysis

Education

Graduates / Diploma holders

Tools

MS Office

Job description

Operational Responsibilities

• Manage a team of 25-30 members
• Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable compliance requirements.
• Provide subject matter expertise to QC Analysts in the team
• Review reports on a daily basis and provide constructive feedback
• Ensure training needs of subordinates are met
• Adjust to the needs of meeting SLA under supervision of Manager
• Communicate all process and client changes to direct reports within specific timelines and keep record for such updates
• Knowledge of Speciality billing with experience in Transplant/Gift Of Life/Organ Procurement billing and follow-up, identify the right changes and billing the same to the specific Organ procurement will be added advantage

Team Performance / Disciplinary Issues

• Monitor, identify and resolve performance/behavior/attendance issues
• Monitor and take action on personnel and disciplinary issues
• Successfully complete all client related training and keep record of the same
• Resolve escalated customer issues and CAPA to be taken
• Hold team briefings on a daily basis with the team (Max of 15 mins)
• Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP)

General Responsibilities

• Conduct performance appraisals annually along with Manager
• Act as authorized person for sanctioning team members leave
• Employee separations to be handled in-line with company policies
• Graduates / Diploma holders with excellent communication skills
• Minimum 5 years of experience in US Healthcare AR Domain
• Should have good knowledge of Hospital / Physician Billing, AR Follow Ups, Denial Management
• Good knowledge in MS Office, Data Analysis & report generations
• Should be willing to Work-From-Office and work in US time zones

California office
1919 Williams Street, Suite 360,
Simi Valley, CA 93065
805-517-1000