Team Leader, Abuse Desk (Onsite- Hyderabad)

Uplers Solutions Private Limited.; Hyderabad; Sur place; INR 1 800 000 - 2 400 000; Plein temps

Résumé du poste

Uplers Solutions Private Limited. seeks a Team Leader, Abuse Desk for a hands-on senior role in Hyderabad. The person will oversee the Abuse Desk, guide a small technical team, and own tooling roadmaps while analyzing traffic and abuse trends across multiple platforms.

The role requires extensive anti-abuse experience with mailbox providers, strong scripting skills, and clear collaboration with engineering and postmaster teams. Remote-ready in some contexts is possible.

Qualifications

• 7+ years hands-on email operations or anti-abuse experience.
• Led a small technical team, with recruiting and performance management.
• Strong scripting and data analysis (SQL, Bash, Python).
• Extensive anti-abuse experience with major vendors.
• Proficient with SPF, DKIM, DMARC, ARC and SRS.
• Project management capability (Jira or PM qualification).
• Experience working with vendors and internal engineering teams.
• Comfortable in a fully remote environment.
• Bachelor degree in a technology field or equivalent.

Responsabilités

• Lead the Abuse Desk, set daily priorities and ensure case standards.
• Develop and manage a small team, hiring and performance reviews.
• Own the abuse tooling roadmap and coordinate with Atmail engineering.
• Analyze traffic and complaints across four platforms to spot trends.
• Report trends to business in actionable terms for non-specialists.
• Engage with M3AAWG groups and mailbox providers for collaboration.

Connaissances

Email operations

Anti-abuse

Team leadership

Scripting & data analysis

Open-source filtering

Postmaster relationships

Project management

Vendor collaboration

Abuse desk operations

Formation

Bachelor's degree in Technology

Outils

Exim

Rspamd

Spamhaus

Abusix

Cloudmark

Vade

Cyren

SRS

Description du poste

Experience: 7.00 + years

Salary: Confidential (based on experience)

Expected Notice Period: 30 Days

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Office ()

Placement Type: Full Time Permanent position(Payroll and Compliance to be managed by: A B2B SaaS company)

(*Note: This is a requirement for one of Uplers' client - A B2B SaaS company)

What do you need for this opportunity?

Must have skills required:

an open-source filtering stack, developing and configuring large-scale email server technologies, M3AAWG engagement, anti-abuse experience, Bash, hands-on email operations, Has led a small technical team, ISP or email security vendo, mailbox provider, Python), Strong hands-on scripting and data analysis (SQL

A B2B SaaS company is Looking for:

Team Leader, Abuse Desk

This is a hands-on senior practitioner role, not a people manager who sits above the work. The Team Leader is accountable for the performance of the Abuse Desk as a whole, develops and manages a small team, and stays close enough to the platform to build things personally.

They set daily priorities across the escalation and postmaster queues, set the standards for how cases are worked and documented, own the abuse tooling roadmap, and specify the work that goes to Atmail's engineering teams. They analyse traffic and complaint data across four platforms to spot abuse trends before they become incidents, and report those trends to the business in terms a non-specialist can act on.

Externally, they are an active participant in the anti-abuse industry, including M3AAWG working groups, and build working relationships with the postmaster teams at the major mailbox providers and with blocklist operators.

Essential

• 7+ years of hands-on email operations or anti-abuse experience at a mailbox provider, ISP or email security vendor, protecting large-scale email deployments.
• Has led a small technical team, including recruiting, onboarding, setting priorities and managing performance against agreed measures.
• Strong hands-on scripting and data analysis (SQL, Bash, Python): able to write production-quality scripts and filtering rules and interrogate large data sets.
• Extensive experience with anti-abuse systems and services such as Spamhaus, Abusix, Cloudmark, Vade, Cyren, IronPort or similar.
• Proficient with SPF, DKIM, DMARC, ARC and SRS.
• Project management capability, evidenced by at least one of: practical project management in Jira or an equivalent tool, a recognised project management qualification, or a delivery role with heavy exposure to project management techniques. Atmail will not hire without at least one of these.

• Experience working with vendors and internal engineering teams to scope, evaluate and deliver technical solutions.
• Comfortable presenting to both engineers and executives self-directed in a fully remote environment.
• Bachelor degree (or higher) in a technology field, or equivalent experience.

Desirable

• Experience developing and configuring large-scale email server technologies.
• Direct experience with an open-source filtering stack such as Exim and rspamd, with commercial scanning products layered on top.
• Existing M3AAWG engagement, or established relationships with postmaster and anti-abuse teams at major mailbox providers.
• Experience working with global teams across time zones.