Sr. Associate Account Management

Sutherland Global; Hyderabad; On-site; INR 420,000 - 640,000; Full time

Job summary

Sutherland Global in Hyderabad is seeking an Agent – Mail Operations professional with 2+ years of experience to support email operations, spam/abuse detection, and Trust & Safety workflows in a 24x7 environment.

You will monitor email traffic for abuse, perform log analysis with Splunk, validate SPF/DKIM/DMARC, and collaborate with internal teams and vendors to resolve issues and uphold service levels.

Qualifications

• 2+ years of experience in email operations or SOC environments.
• Working knowledge of SMTP, SPF, DKIM, DMARC.
• Hands-on experience with Splunk for log analysis.
• Ability to work in shifts within a 24x7 environment.

Responsibilities

• Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns.
• Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats.
• Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs.
• Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies.
• Support incident response by documenting findings, maintaining audit trails, and escalating critical risks.
• Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment.
• Collaborate with internal teams and external vendors for issue resolution and trend tracking.

Tools

SMTP

SPF

DKIM

DMARC

Splunk

Job description

Company Description:

Agent – Mail Operations (2+ Years Experience)

Role Summary:
Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.

Job Description:

Key Responsibilities:

• Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
• Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
• Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
• Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
• Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
• Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
• Collaborate with internal teams and external vendors for issue resolution and trend tracking

Qualifications:

Required Skills & Qualifications:

• 2+ years of experience in email operations, Trust & Safety, or SOC environments
• Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
• Hands-on experience with Splunk for log analysis
• Strong analytical, investigative, and problem-solving skills
• Ability to work in shifts within a 24x7 environment

Additional Information:

All your information will be kept confidential according to EEO guidelines.