Sr. Associate Account Management

Sutherland; Hyderabad; Vor Ort; INR 600.000 - 800.000; Vollzeit

Zusammenfassung

Sutherland is seeking an Agent – Mail Operations in Hyderabad for 2+ years of experience to support email operations and security workflows, ensuring a secure, high-quality email ecosystem. Responsibilities include monitoring email traffic for spam and abuse, performing Splunk log analysis, validating SPF/DKIM/DMARC, and coordinating with teams for incident response in a 24x7 environment.

The role emphasizes adherence to SLAs, collaboration with vendors, and ongoing trend tracking to improve

Qualifikationen

• 2+ years of experience in email operations, Trust & Safety, or SOC environments.
• Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure.
• Hands-on experience with Splunk for log analysis.
• Strong analytical, investigative, and problem-solving skills.
• Ability to work in shifts within a 24x7 environment.

Aufgaben

• Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns.
• Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats.
• Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs.
• Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies.
• Support incident response by documenting findings, maintaining audit trails, and escalating critical risks.
• Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment.
• Collaborate with internal teams and external vendors for issue resolution and trend tracking.

Kenntnisse

Email operations

SPF/DKIM/DMARC

Log analysis (Splunk)

SOC / security operations

24x7 shift work

Tools

Splunk

Jobbeschreibung

Agent – Mail Operations (2+ Years Experience)

Role Summary:
Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.

Job Description

Key Responsibilities:

• Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
• Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
• Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
• Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
• Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
• Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
• Collaborate with internal teams and external vendors for issue resolution and trend tracking

Qualifications

Required Skills & Qualifications:

• 2+ years of experience in email operations, Trust & Safety, or SOC environments
• Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
• Hands-on experience with Splunk for log analysis
• Strong analytical, investigative, and problem-solving skills
• Ability to work in shifts within a 24x7 environment

Additional Information

All your information will be kept confidential according to EEO guidelines.