Team Leader

Em Sol Co In; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Em Sol Co In in Mumbai is seeking a call center supervisor to oversee daily operations of a group of associates. The role involves monitoring work and attendance in line with company policy and identifying performance issues to drive improvement.

The candidate will conduct team meetings for open communication, address feedback, and schedule activities to maintain team cohesion and productivity.

Qualifications

• Experience supervising call center staff.
• Ability to manage attendance and performance.
• Strong communication and organizational skills.

Responsibilities

• Supervise day-to-day activities of a group of call center associates.
• Monitor work and attendance as per policy; identify performance issues and plan improvements.
• Conduct regular team meetings to communicate information and gather input; schedule team activities.

Skills

Team supervision

Attendance monitoring

Performance management

Job description

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy Identify performance related issues, develop an action plan for improvement

Required Candidate profile

Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities