Operations Team Lead

Em Sol Co In; Pune District, Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Suvidha in Pune District, Maharashtra, India is seeking a call center supervisor with 1+ year as a team lead/assistant manager to oversee a team of associates. You will monitor work, attendance and performance, and implement corrective actions as needed.

The role is focused on sales operations within hospital, hospitality or insurance domains, and requires strong experience in reducing shrinkage and absenteeism while driving metrics.

Qualifications

• Sales operations experience is mandatory.
• Must be a TL/AM on paper for 1+ year.
• Experience handling attrition, shrinkage and absenteeism.

Responsibilities

• Responsible for day-to-day supervision of a group of call center associates including work and attendance monitoring.
• Identify performance-related issues, develop an action plan for improvement and implement corrective action.

Skills

Sales Operations

Call center supervision

Attendance monitoring

Performance management

Job description

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring

Identify performance related issues, develop an action plan for improvement and implement corrective action

Required Candidate profile

• Sales Operations Exp is a must
• Should be a TL/AM on papers for 1+yrs
• Good with Attrition, Shrinkage, Abesenteeism
• Domain: Hospital, Hospitality, insurance

Suvidha

[e-mail]

9911254430