Team Leader

Concentrix Corporation; Gurugram District; On-site; INR 600,000 - 720,000; Full time

Job summary

Concentrix Corporation in Gurgaon is seeking a Team Leader to supervise a group of call center associates, monitor attendance, coach the team, and drive performance to meet KPIs.

The role emphasizes coaching, escalation handling, conducting team meetings, and ensuring adherence to policies while promoting CNX values and flexible scheduling.

Qualifications

• Associate's degree in related field with two to four years of relevant experience.
• Strong oral and written communication skills.
• Willingness to work in a flexible schedule.

Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with policy.
• Regularly impart effective coaching to team members, ensuring high performance delivery.
• Identify performance issues, develop improvement plans and implement corrective actions.
• Ensure service levels and KPIs meet contractual and financial expectations.
• Communicate expectations to employees and provide timely updates; mentor and escalate as needed.
• Conduct team meetings to share information and organize team activities; stay current on processes.

Skills

Team leadership

Coaching

Communication

Multi-tasking

Education

Graduation

Associate's degree

Job description

## Team LeaderApply: IND Gurgaon - Bld 6 Ground & First Floor: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): R1765927Job Title:Team LeaderJob Description## Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.**Role and Key Responsibilities:** * Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.* Regularly impart effective coaching to team members, ensuring consistent high performance delivery.* Identify performance related issues, develop an action plan for improvement and implement corrective actions.* Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.* Communicate expectations to employees and provide timely updates.* Provide subject matter expertise in handling escalated customer calls as needed.* Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.* Stay current on internal work processes, policies and procedures. Attend required manager development training.* Promote CNX values- “walk the talk” and lead by example.**Key skills & knowledge:** * Associate's degree in related field with two to four years of relevant experience preferred* Highly motivated individual with skills to develop and coach team members to achieve performance expectations.* Work well under pressure and follow through on items to completion!* Strong oral and written communication skills; Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables.* Ability to mentor, coach and provide direction to team members.* Willingness to work in a flexible schedule. **Educational qualification**: Graduation**Disclaimer**: 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:IND Gurgaon - Bld 6 Ground & First FloorLanguage Requirements:Time Type:Full time