Team Leader, Operations

Concentrix Corporation; Gurugram District; On-site; INR 520,000 - 760,000; Full time

Job summary

Concentrix Corporation in Gurugram is seeking a Team Leader, Operations to supervise a group of call center associates and ensure SLA targets are met. The role emphasizes coaching, motivation, and accountability to deliver high customer satisfaction.

The ideal candidate will lead a team of 18-25+ executives, cooperate with cross-functional teams, and maintain engagement while managing a flexible 24x7 schedule. Apply today to support operational excellence in a fast-paced environment.

Qualifications

• Experience in leading and coaching call center teams.
• Strong communication skills, both written and verbal.
• Ability to mentor and guide staff to meet performance targets.

Responsibilities

• Oversee day-to-day operations and ensure SLA delivery.
• Provide coaching, motivation and accountability to the team.
• Maintain high levels of employee and customer satisfaction.
• Follow governance, escalation and communication plans.
• Identify continuous improvement opportunities and drive initiatives.
• Mentor team members to enable effective leadership.
• Ensure timely follow-up on internal customer queries.
• Collaborate with cross-functional teams across locations.
• Manage a team of 18-25+ executives.
• Drive staff engagement and motivation.

Skills

Coaching

Leadership

Communication

Team supervision

Multitasking

Job description

## Team Leader, OperationsApply: IND Gurugram - Ground Flr to 9th Flr JSK Tower situated on Plot No 13 Sector 32: Full time: Posted Today: End Date: November 9, 2026 (30+ days left to apply): R1740942Job Title:Team Leader, OperationsJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.**Key responsibilities:-**Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.Responsible for following agreed execution governance model, escalation & communication plans.Ensure team members achieve agreed work standards.Manage overall personnel performance and discipline. Provide direction to staff, ensure resolution of problems.Evaluation of operational practices and procedures.Provide expertise and leadership in the assigned functional area.Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and team work.Identify and drive continuous improvement and initiatives in the process.Coach & mentor team members enabling them to effectively lead their teams.To ensure that all internal customer queries are followed up on a timely basis.Collaborate with internal teams, inter departments, cross functions across locations.Manage a team of at least 18-25+ executivesAlways ensure staff engagement and motivation.**Desired Skills:**Highly motivated individual with skills to develop and coach team members to achieve performance expectationsWork well under pressure and follow through on items to completionStrong communication skills, both written and verbalAbility to lead team in multi-tasking, prioritization, and meeting timelines on deliverableExcellent oral and written communication skills (B2 Versant level); Ability to effectively present information to internal and external stakeholdersAbility to mentor, coach and provide direction to a team of employeesWillingness to work in a flexible schedule – 24\\*7