trainer II

Concentrix Corporation; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Concentrix Corporation in Gurgaon invites a Trainer II to design, deliver, and evaluate onboarding and upskilling programs for BPO operations. You will partner with operations to close skill gaps and mentor junior trainers.

The role emphasizes curriculum development, coaching, and performance tracking, with a focus on process training, soft skills, and KPI attainment. Bachelor’s degree and LMS proficiency are expected.

Qualifications

• Requires strong communication, facilitation, and interpersonal skills.
• Experience in coaching and mentoring trainers.
• Ability to design and deliver onboarding and upskilling programs.

Responsibilities

• Design, deliver, and evaluate onboarding and upskilling programs.
• Bridge gaps between operations and training through coaching and analysis.
• Develop training materials, manage classroom logistics, mentor junior trainers.

Skills

Strong communication

Coaching/mentoring

Presentation skills

Facilitation

Education

Bachelor’s degree (education/HR)

Tools

MS Office

LMS

Job description

## trainer IIApply: IND Gurgaon - Bld 6 Ground & First Floor: Full time: Posted Today: End Date: November 9, 2026 (30+ days left to apply): R1764604Job Title:trainer IIJob Description## **Job Description**Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.**Roles and Key responsibilities:*** Drive employee performance by designing, delivering, and evaluating onboarding and upskilling programs.* Bridge gaps between operations and training by coaching agents, conducting process/soft skills training, and analyzing performance data to improve quality metrics.* The role focuses on developing training materials, managing classroom logistics, and mentoring junior trainers to meet client KPIs.* Training Delivery: Conduct new hire orientation, process training (technical/product), and soft skills/communication training.* Curriculum Development: Create and update training modules, manuals, presentations, and assessments tailored to process requirements.* Coaching & Development: Monitor agent performance (side-by-sides, call listening), provide feedback, and run refresher sessions for underperformers.* Performance Tracking: Analyze training effectiveness using KPIs, surveys, and post-training assessments to report progress to management.* Stakeholder Management: Collaborate with Operations and Quality teams to identify skill gaps and align training with business objectives.* Mentorship: Mentor and guide junior trainers and act as a Subject Matter Expert (SME).**Key skills and knowledge:*** Subject Knowledge: Strong understanding of BPO operations, quality frameworks, and, for international processes, familiarity with client-specific accents/tone.* Exceptional communication, facilitation, presentation, and interpersonal skills.* Tools: Proficiency in MS Office Suite (PowerPoint, Excel) and Learning Management Systems (LMS).* Education: Bachelor’s degree in education, Human Resources, or a related field (preferred).**Educational Qualification** : Graduation **Disclaimer**:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:IND Gurgaon - Bld 6 Ground & First FloorLanguage Requirements:Time Type:Full time