Team Leader

IN553 Guidehouse India Pvt Ltd; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Guidehouse India is seeking a seasoned operations leader for Revenue Cycle Management. The role involves managing a team of 15–20 FTEs, ensuring daily operations meet productivity, quality, and SLA targets, and driving continuous performance improvements.

The ideal candidate will have 5+ years in RCM, strong communication and analytical skills, and a proven track record in denial management and coaching. This role is based in Chennai with onboarding and ongoing HQ alignment.

Qualifications

• Must have bachelor’s degree.
• 5+ Years’ experience in RCM.
• Good Communication Skills (Oral and written) and Analytical Skills required for AR Calling for Medical Billing Process.
• Detail understanding and documentation of AR follow-up and denial management processes.

Responsibilities

• Manage a team of 15 to 20 FTEs.
• Ensure seamless day-to-day operations with productivity, quality, and SLA targets.
• Monitor workflow, identify gaps, and implement corrective actions.
• Establish clear expectations, track performance, and provide coaching.
• Drive KPI metrics, operational performance, and process improvements.
• Resolve queries and lead training when required.

Skills

Team management

Operations management

KPI tracking

Denial Management

Coaching

Problem solving

Education

Bachelor's degree

Tools

Billing software

Job description

What You Will Do:

• Should be able to manage a team of 15 to 20 FTE’s.
• Ensure seamless day-to-day operations with consistent delivery against productivity, quality, and SLA targets.
• Monitor workflow, identify gaps, and implement timely corrective actions to maintain operational stability.
• Establish clear expectations, track individual and team performance, and provide structured coaching to drive results.
• Foster a culture of accountability, collaboration, and continuous performance improvement.
• Maintain adherence to defined quality standards through regular audits and structured RCA/CAPA initiatives.
• Responsible for identifying production and quality issues and putting plans in place for improvement as per the policy.
• Ensure compliance with established operational policies and procedures.
• Support effective denial resolution and contribute to AR optimization through timely follow-ups and issue identification.
• Analyse recurring denial trends and collaborate on corrective measures.
• Should review the inventory on daily basis and track inflow to make sure we are handling the inventory and allocation strategy done appropriately.
• Identify operational inefficiencies and support implementation of process improvements to enhance productivity and accuracy.
• Collaborate with internal stakeholders and support reporting, operational updates, and escalation management as required.
• Should be responsible for driving KPI Metrics, operational performance, process improvements, and stabilization.
• Will be responsible to resolve queries, account reviews and provide training in case required.
• Ensures daily update acknowledgements are sent promptly.
• Will be responsible to lead internal and external emails.
• Should work towards team engagement and retention/absenteeism.
• Should be good in Denial Management and should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials Ability to interact positively with team members, peer group and seniors.
• Demonstrated ability to exceed performance targets.
• Ability to effectively prioritize individual and team.
• Active involvement in project launch sessions to understand the Associates process and track the daily progress during the launch period.
• Communicates well in front of groups, both large and small.

What You Will Need:

• Must have bachelor’s degree.
• 5+ Years’ experience in RCM
• Good Communication Skills (Oral and written) and Analytical Skills required for AR Calling for Medical Billing Process.
• Detail understanding and documentation of AR follow-up and denial management processes (Preferred NOA skills)

What Would Be Nice To Have:

• Superior problem-solving abilities
• Experience mentoring and training junior staffs.
• A flexible mindset to learn.
• Excellent detail-oriented skills and a highly reliable work ethic.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide. Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose. We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace. Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being. Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.