Team Leader

Home Credit; Chandigarh; On-site; INR 500,000 - 800,000; Full time

Job summary

Home Credit is seeking a dynamic Field Sales Team Lead to drive daily lead allocation, oversee field visits, and ensure adherence to scripts and processes. The role requires hands-on coaching, escalation handling, and close coordination with zonal teams to maintain productivity and compliance.

You will travel frequently across assigned territories, manage monthly targets, and monitor data integrity in CRM and LMS while supporting audits and field operations in a fast-paced BFSI environment.

Qualifications

• Experience leading a Field Sales team in BFSI, loans, telecom, or feet-on-street environments.
• Strong understanding of personal loan sourcing and customer eligibility processes.
• Comfortable with monthly targets and high-pressure environments with tight TATs.

Responsibilities

• Manage daily lead allocation and track field visits.
• Ensure compliance with communication scripts and training standards.
• Monitor field discipline and meet minimum visit requirements.
• Handle customer escalations and provide on-ground guidance.
• Coordinate with zonal teams for audits and field support; travel as needed.

Skills

Field sales leadership

BFSI domain knowledge

Target-driven mindset

Coaching and guidance

CRM software

LMS software

Tools

CRM software

LMS software

Job description

Responsibilities

• Ability to manage daily lead allocation, track field visits, and ensure compliance with communication scripts.
• Skilled in monitoring field discipline, ensuring minimum visit requirements, and driving daily productivity.
• Experience in handling customer escalations, objection-handling coaching, and on-ground guidance.
• Must ensure accurate documentation checks, BOD validation, and LMS/CRM reporting.
• Responsible for identifying, raising, and tracking resolution of data issues, CRM issues, and IT-related operational problems.
• Must coordinate with zonal teams for operational alignment, audits, and field support.
• Willingness to travel frequently within assigned territories for team monitoring and customer escalations.

Requirements

• Must have prior experience leading a Field Sales team in BFSI, loans, telecom, or any feet-on-street (FOS) environment.
• Strong understanding of personal loan sourcing (CLX preferred) and customer eligibility processes.
• Comfortable working with monthly targets, pressure-driven environments, and strict TAT expectations.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.