Team Leader

Transact Global; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Transact Global is seeking a Team Leader for Banking Operations in Bengaluru, Karnataka. The role involves managing a team responsible for customer servicing, transaction processing, and compliance in the banking sector.

The ideal candidate will have strong team management skills and experience in driving KPIs. Responsibilities include daily performance management and ensuring adherence to SLAs and compliance regulations.

Qualifications

• Must have experience in managing a team in the banking or BFSI sector.
• Strong analytical skills for monitoring performance metrics.
• Knowledge of compliance regulations in banking.

Responsibilities

• Manage and monitor daily team performance.
• Ensure SLA and TAT adherence.
• Handle escalations and critical cases.
• Conduct team huddles and coaching.
• Maintain compliance with banking policies.

Skills

Team management skills

KPI driving experience

Customer servicing

Job description

Role Summary:

We are looking for a Team Leader Banking Operations to manage a team handling banking processes such as customer servicing, transaction processing, and compliance checks.

The candidate should have strong team management skills and experience in driving KPIs in a banking/BFSI environment.

Key Responsibilities:

• Manage and monitor daily team performance, productivity & quality.
• Ensure SLA & TAT adherence.
• Handle escalations and critical cases.
• Conduct team huddles, coaching, and performance reviews.
• Maintain compliance with banking policies and regulatory norms.
• Share daily/weekly MIS reports with management.