Team Leader R

Bank of America; Gurugram District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Bank of America India GBS is seeking a capable supervisor to lead a team of 7–12 associates, ensuring accuracy and timely delivery of key processes. The role requires strong leadership, problem-solving abilities, and clear communication with cross-functional teams.

You will drive performance metrics, mentor team members, and contribute to a culture of quality and collaboration within the in-house operations group in India.

Qualifications

• Graduates with 4–5 years of work experience plus leadership exposure.
• Strong verbal and written communication skills.
• Ability to guide a team and deliver quality results.

Responsibilities

• Supervise a team of 7–12 associates and ensure timely deliverables.
• Lead performance metrics, identify improvements, and mentor teammates.

Skills

Leadership

Communication

Problem solving

Education

Graduate or Postgraduate

Job description

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Job Description:TO BE USED FOR GBS INDIA ONLY : To Be used for regulated roles : Possesses knowledge in a specialized function or skill gained through work experience or formal training. Supervisory role with responsibility to deliver critical to quality metrics for the lines of businesses that he/she supports. May recommend solutions to moderately complex problems, lead or train other associates and/or supervise highly routine work. Possesses leadership, communication & problem solving skills. Typical span of control would range from 7-12 people. May perform a specialist role in a support function performing routine transactions or functional activities. Incumbents would be Graduates / Post Graduates with 48 - 60 months of work experience with at least 12 months experience of leading a team.