Team Lead, Technical Customer Support

0185 Diversey India Hygiene P; Bengaluru; On-site; INR 600,000 - 1,100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid parental leave

Holidays

Growth opportunities

Job summary

Solenis is a leading global provider of water and hygiene solutions. We seek a proactive service professional to manage customer concerns, coordinate with engineers and distributors, and drive service excellence across our network.

The role includes delivering technical and commercial support, conducting training, and reviewing service performance to ensure high satisfaction and ROI for partners.

Responsibilities

• Respond quickly and effectively to customer complaints across the service network, coordinating with engineers and service partners.
• Drive team engagement and motivation to achieve performance targets.
• Provide technical and commercial support to service franchisees/distributors while ensuring ROI for partners.
• Conduct technical training programs for service providers and customers to improve product knowledge and service quality.
• Perform regular service reviews with service partners and customers to improve delivery and satisfaction.
• Achieve service revenue targets including AMC, consumables, and equipment services.
• Monitor repair costs under warranty and AMC to stay within budget.
• Provide feedback on machine and spare part performance highlighting quality and reliability improvements.
• Maintain and report service MIS metrics such as response time, warranty cost, and AMC performance.

Job description

ABOUT SOLENIS Solenis is a leading global producer of specialty chemicals focused on partnering with water-intensive operations to solve complex water treatment, process improvement and hygiene challenges with advanced chemical and equipment solutions for consumer, industrial, institutional, food & beverage, and recreational pool and spa water markets. The product portfolio of Solenis includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, USA, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis has been recognized as a Best Managed Company for 4 consecutive years and was named as 2024 Best Managed Company Gold Standard Winner.

Responsibilities

• Ensure fast and effective response to customer complaints across the service network, including engineers and service franchisees/distributors
• Drive team engagement and motivation to consistently achieve performance targets
• Provide comprehensive technical and commercial support to service franchisees/distributors, while ensuring sustainable ROI for partners
• Conduct technical training programs for service providers as well as customers to enhance product knowledge and service quality
• Perform regular service reviews with both service partners and customers to improve service delivery and satisfaction
• Achieve service revenue targets, including: Annual Maintenance Contracts (AMC) Consumables Equipment services
• Ensure that repair costs under warranty and AMC remain within budgeted limits
• Provide regular feedback on machine and spare part performance, highlighting quality and reliability improvements
• Maintain and report service MIS metrics, including: Response time Warranty cost AMC performance
• Ensure strict adherence to service processes, systems, and safety standards

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development.

In addition, Solenis offers numerous additional benefits including a paid parental leave, 25 holidays per year and a range of other programs and initiatives across global teams.

Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.