Team Lead Sales | Permanent Role

NTT DATA, Inc.; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Night shift transportation

Office-based role

Job summary

NTT DATA, Inc. in Gurgaon invites applications for a Senior Sales Executive / Team Lead. This mid-to-senior level role combines direct sales contributions with partial team supervision in a 100% office-based environment.

You will handle high-value calls, coach agents, monitor quality, and drive targets, reporting on performance and supporting analytics. 2–5 years outbound sales / international BPO experience is preferred; shift is night US-Canada aligned.

Qualifications

• 2–5 years of outbound sales / international BPO experience.
• Prior team handling or SME experience preferred.

Responsibilities

• Handle high-value or complex sales calls
• Act as floor support / SME for agents
• Assist in on-the-job training and coaching
• Monitor call quality and provide real-time feedback
• Drive team motivation and performance
• Track individual and team-level targets
• Support reporting and dashboard updates
• Handle escalations and difficult customer conversations

Skills

Sales experience

Communication

Coaching

Negotiation

Multitasking

Job description

NTT DATA- Hiring for Senior Sales Executive / Team Lead- in Gurgaon- Permanent Role

Work Schedule & Benefits (Applicable to All Roles)

• Shift Timing: US Canada Shift (Night Shift aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary

Mid-level role combining individual sales contribution + partial team supervision, responsible for handling complex calls and supporting team performance.

Key Responsibilities

• Handle high-value or complex sales calls
• Act as a floor support / SME for Grade 56 agents
• Assist in on-the-job training and coaching
• Monitor call quality and provide real-time feedback
• Drive team motivation and performance
• Track individual and team-level targets
• Support reporting and dashboard updates
• Handle escalations and difficult customer conversations

Required Skills

• Strong sales experience (telecom/BPO preferred)
• Excellent communication with near-native fluency
• Coaching and mentoring capability
• Strong objection handling and negotiation skills
• Ability to manage pressure and multitask

Eligibility

• 2- 5 years of experience in outbound sales / international BPO
• Prior team handling or SME experience preferred

KPIs / Metrics

• Individual + team sales performance
• Call quality improvements / Coaching effectiveness
• Escalation handling efficiency / Team stability / attrition control