Team Lead - Procurement Operations

GEP; Coimbatore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

GEP in India seeks a senior P2P Operations Manager to lead a cross-functional PO team of 15–20 members, ensuring SLA targets for processes and the client are met. You will develop objectives, monitor performance against annual goals, maintain thorough process documentation for audits, and work with the program manager to market services to the client.

Additional duties include talent management, succession planning, DR/BCP planning, and overseeing transitions for new client engagements while

Qualifications

• In-depth knowledge of procurement management and best practices.
• Strong understanding of P2P end-to-end processes.
• Excellent client management and project coordination abilities.

Responsibilities

• Manages cross-functional PO operational team (15-20 team members).
• Responsible for SLA targets for the processes/client.
• Identifies and implements process improvement opportunities.
• Develop objectives and plans for team associates; track performance.
• Maintains documentation for audits and compliance.
• Collaborates with program manager to market services to the client.
• Manages attrition and motivates the team to exceed SLAs.
• Supports transition for new client engagements (S2P).
• Monitors and presents operational reports to clients.
• Plans for client issue resolution; supports DR/BCP.

Skills

Procurement management

Purchase-to-Pay (P2P)

Client management

Project management

Communication skills

Escalation management

Sourcing processes

Job description

Role & responsibilities

• Manages cross-functional PO operational team (15-20 team members).
• Responsible for SLA targets for the processes/client
• Identifies and implements process improvement process
• Develop objectives and plans for team associates and track performance to annual goals
• Maintains thorough documentation of all processes and organizes information to be compliant during Audits
• Works in conjunction with the program manager to 'market' services to the client
• Manages team attrition and motivates team to exceed SLAs
• Identified as an expert across the entire Purchase-to-Pay process
• Support/Lead transition for new client engagements (S2P)
• Monitor, review and present operational reports to clients.
• Develop and implement plans for client issue resolution.
• Support on company firm building
• Ensure all organizational activities are completed on time by the team (HR activities, billing, training targets)
• Responsible for succession planning and cross-training of team members
• Responsible for BCP and DR plan for the project/process

Preferred candidate profile

• In depth knowledge of procurement management processes and best practices
• In-depth knowledge of purchase-to-pay and sourcing processes
• Excellent communication and follow-up skills
• Client Management skills & Project Management Skills
• Should be able to predict potential escalations and resolve escalations
• Know ledge of P2P end-user functionality