Team Lead - Post Closing - US Mortgage

Consolidated Analytics; Chennai District; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Consolidated Analytics in Chennai seeks a Team Lead for Investor Delivery to oversee the final stage of loan packages, ensuring 100% accuracy and delivery within a 48-hour window. You will mentor a 14-person team, chase complex investor items, and coordinate with internal stakeholders to optimize the post-closing process. The role targets strong leaders who drive efficiency and quality.

Qualifications

• 5-9 years of experience in Mortgage Post-Closing or Secondary Marketing.
• Strong analytical skills to interpret complex investor guidelines.
• Strong leadership skills with a focus on high-volume production and administrative accuracy.

Responsibilities

• SLA Oversight: monitor the daily pipeline of ~125 loans to ensure delivery within 2 business days.
• Suspense Escalation: resolve complex investor suspense items within 24 hours.
• Quality Governance: coach specialists and review QC reports for audit accuracy.
• Pipeline Management: allocate loan files among 14 specialists by complexity.
• Process Improvement: identify bottlenecks and reduce dwell time and kickbacks.

Skills

Analytical skills

Leadership

High-volume production

Education

Mortgage Post-Closing experience

Job description

The Team Lead for Investor Delivery manages the critical "Last Mile" of the loan sale process. This role is responsible for ensuring that the production team audits and delivers loan packages to investors with 100% accuracy and within the 48-hour delivery window. The Team Lead acts as the primary point of contact for complex investor suspense items and internal stakeholders (Secondary Marketing/Closing)

• SLA Oversight: Monitor the daily pipeline of ~125 loans to ensure all packages are delivered to end investors within 2 business days of closing
• Suspense Escalation: Serve as the subject matter expert for "hard-to-clear" suspense conditions, working directly with investors to resolve issues within the 24-hour target window
• Quality Governance: Conduct side-by-side coaching with Specialists and review QC reports to identify recurring errors in the 45-minute audit process
• Pipeline Management: Allocate loan files among the 14 Specialists based on complexity and daily volume spikes
• Process Improvement: Identify bottlenecks in the delivery workflow and implement solutions to reduce dwell time and investor kickbacks

Required Education and Experience

• 5-9 years of experience in Mortgage Post-Closing or Secondary Marketing
• Strong analytical skills to interpret complex investor guidelines
• Strong leadership skills with a focus on high-volume production and administrative accuracy.

Minimum 3 Years experience as Team lead in Post closing US Mortgage Process