Team Lead - Payment

THERMAX; Pune District; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

THERMAX in Pune is seeking an experienced Head of Payment Operations to manage daily payment processing across domestic and international modes. You will lead a team, ensure compliance with MSME and statutory timelines, and drive automation using ERP, Power BI, and RPA.

The role requires 8–10 years in AP/Payment, strong SAP/Oracle ERP knowledge, and excellence in stakeholder management and analytics. This position offers a challenging environment with responsibilities across controls, audits,

Qualifications

• 8–10 years of AP/Payment experience in captive/shared services.
• Experience with SAP and Oracle ERP is mandatory.
• Strong knowledge of AP KPIs, Power BI, and Excel.

Responsibilities

• Manage daily payment processing across domestic and international payment modes.
• Review and authorize payment batches per approval matrix.
• Lead and develop the payment operations team.
• Ensure compliance with MSME and statutory payment timelines.
• Collaborate with banks and stakeholders to resolve payment issues.
• Drive process improvements and automation using ERP, Power BI, RPA.

Skills

Accounts Payable

Payment processes

ERP systems

Banking operations

TDS GST MSME compliance

Analytical skills

Stakeholder management

Leadership

Advanced Excel

Power BI

Communication skills

Education

M.Com / CA Inter / CMA (Qualified)

Tools

SAP

Oracle ERP

Power BI

Hyperion

Job description

Key Responsibilities

Payment Operations

• Manage daily payment processing across domestic and international payment modes.
• Ensure timely execution of vendor, employee, statutory, MSME, treasury, and other business-critical payments.
• Monitor payment schedules and prioritize urgent and critical transactions.
• Review and authorize payment batches before release as per the approval matrix.
• Coordinate with banks and internal stakeholders to resolve payment-related issues.

Team Management

• Lead, coach, and develop the payment operations team.
• Allocate work and monitor team productivity and service levels.
• Conduct regular performance reviews and provide process guidance.
• Ensure adequate backup planning and cross-functional training.

Controls & Compliance

• Ensure compliance with company policies, delegation of authority (DOA), and statutory requirements.
• Maintain strong internal controls to prevent duplicate, incorrect, or unauthorized payments.
• Support internal and external audits by providing required documentation and explanations.
• Ensure adherence to MSME payment timelines and other regulatory requirements.

Stakeholder Management

• Collaborate with Procurement, Treasury, Accounts Payable, Taxation, Business Units, and Banks for smooth payment execution.
• Resolve escalated vendor and stakeholder queries within agreed timelines.
• Coordinate with ERP, IT, and automation teams for system enhancements.

Process Improvement & Automation

• Identify opportunities to improve payment efficiency and reduce manual interventions.
• Drive automation initiatives using ERP enhancements, Power BI dashboards, RPA, and workflow improvements.
• Monitor KPIs and prepare management reports on payment performance and operational metrics.
• Standardize payment processes and implement best practices across the organization.

Key Deliverables

• 100% timely payment processing.
• Zero unauthorized or duplicate payments.
• Compliance with MSME and statutory payment timelines.
• Improved payment turnaround time (TAT).
• Successful completion of audit requirements with minimal observations.
• Continuous process improvement and automation implementation.

Required Skills

• Strong knowledge of Accounts Payable and payment processes.
• Good understanding of ERP systems.
• Knowledge of banking operations, payment methods, and treasury processes.
• Familiarity with TDS, GST, MSME, and statutory payment regulations.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Leadership, decision-making, and team management skills.
• Advanced proficiency in Microsoft Excel; knowledge of Power BI is preferred.

Key Performance Indicators (KPIs)

• Payment accuracy (%)
• On-time payment rate
• Payment turnaround time (TAT)Number of payment exceptions or errors
• Audit observations
• Process automation initiatives completed
• Vendor query resolution time
• Team productivity and SLA adherence
• Compliance with MSME and statutory payment timelines

Essential Qualification

• M.Com / CA Inter / CMA (Qualified)
• Experience: 8-10 years of relevant experience in AP / Payment, preferably in a captive/shared services setup
• Tools & Platforms:
• Advanced Microsoft Excel
• SAP, Oracle ERP (Mandatory)
• Power BI / Hyperion (Good to have)

CRITICAL COMPETENCIES OF THE JOB

• Analytical Acumen: Ability to dissect AP data for improving working capital.
• Stakeholder Management: Liaise with sales, finance, and customers to drive AR performance.
• Problem Solving: Resolve reconciliation issues and improve billing processes.
• Technical Skills: Proficiency in using ERP systems for AP and reporting.
• Process & Control Orientation: Understanding of internal controls and regulatory compliance in AP.
• Communication Skills: Clear and concise communication with internal and external stakeholders.

EXPERIENCE/ EXPOSURE

• Experience managing payables in a fast-paced shared services or multinational environment
• Exposure to audit, customer account reconciliations, and cashflow forecasting
• Knowledge of AP KPIs, dashboarding in Power BI