Team Lead - Operations (Mortgage Servicing)

Rocket India; Bengaluru; On-site; INR 8,507,000 - 12,760,000; Full time

Job summary

Rocket India invites applications for Team Lead FHA Claims to oversee day-to-day operations of the FHA claims processing team within the US mortgage servicing environment. You will ensure accurate, timely, and compliant submission of all FHA claim types (Part A, B, CWCOT, Pre-Foreclosure Sale, Loss Mitigation) and provide workflow direction and coaching.

You will manage, coach, and develop a team of FHA claims processors, monitor productivity, quality, and SLAs; ensure HUD guidelines compliance;

Qualifications

• 35+ years of handson FHA claims processing experience within US mortgage servicing.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage high-volume workflows in a deadlinedriven environment.
• 1–2+ years in a lead, senior specialist, or supervisory role.

Responsibilities

• Oversee day-to-day operations of the FHA claims processing team.
• Provide workflow direction and coaching to staff to ensure timely submission of FHA claims.
• Monitor productivity, quality, and SLA adherence; drive process improvements.

Skills

Analytical skills

Problem solving

Communication skills

Leadership

Team management

Tools

Mortgage servicing system

Job description

Team Lead FHA Claims oversees daytoday operations of the FHA claims processing team within the US mortgage servicing environment. This role ensures accurate, timely, and compliant submission of all FHA claim types (including Part A, Part B, CWCOT, PreForeclosure Sale, and Loss Mitigation claims). The Team Lead provides workflow direction, quality oversight, performance coaching

Manage, coach, and develop a team of FHA claims processors, monitor productivity, quality, and SLA adherence.

Ensure accurate preparation and submission of all FHA claim types in accordance with HUD guidelines, timelines, and documentation standards.

Maintain strict adherence to HUD, investor, and internal audit requirements; ensure documentation and claim files meet regulatory standards.

Assign daily workloads, manage queues, and identify process gaps or automation opportunities to improve cycle times and reduce curtailments.

Conduct regular QC reviews, validate claim accuracy, and ensure supporting documents meet FHA claim submission criteria.

Serve as the escalation point for complex claim scenarios, curtailment risks, and HUD audit findings.

Partner with foreclosure, loss mitigation, property preservation, and accounting teams to ensure claim readiness and data accuracy.

Prepare daily/weekly performance reports, track KPIs, and communicate trends or risks to leadership.

35+ years of handson FHA claims processing experience within US mortgage servicing.

Experience with mortgage servicing system

Strong analytical, problemsolving, and communication skills.

Ability to manage highvolume workflows in a deadlinedriven environment.

1–2+ years in a lead, senior specialist, or supervisory role