Team Lead Operations - Middle Mile

Amazon; Gurgaon; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon is seeking a hands-on Team Lead for its Middle Mile Sort Center in Gurgaon, India. You will manage 30–80+ associates per shift, ensuring safe, efficient sortation from inbound dock to outbound dispatch while coaching your team.

This frontline leadership role spends most time on the floor, monitoring performance, resolving issues in real time, and driving continuous improvement through SOP adherence and Kaizens.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Fluent in English (written and spoken).
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Bachelor's degree required.

Responsibilities

• Pre-Shift Planning — review staffing and area readiness.
• Start of Shift — verify headcount and system logins, ensure scanner usage.
• Shift Operations — drive throughput, monitor quality and safety metrics.
• Safety — enforce PPE and safety standards, lead incident response.
• People Leadership — engage on the floor with coaching and feedback.
• End of Shift — handover, area 5S, and drive continuous improvement.

Skills

Customer-facing experience

MS Office

Excel

English fluency

Education

Bachelor's degree

Tools

Office Suite

Job description

Amazon is seeking a motivated, customer-obsessed Team Lead to join our Middle Mile Sort Center operations. As a Team Lead, you are the frontline leader responsible for managing a team of 30–80+ associates during your assigned shift. You will own the safe, efficient, and high-quality execution of sortation operations — from inbound dock management through sortation to outbound dispatch — while developing your team and driving continuous improvement.

This is a hands-on, floor-based leadership role. You will spend the majority of your shift on the operations floor, directly engaging with associates, monitoring performance, resolving issues in real time, and ensuring adherence to Standard Operating Procedures (SOPs).

Key Responsibilities

• Pre-Shift Planning — Review staffing, attend leadership meeting, complete area readiness checks, and review plan for volume/CPT/bagging plan.
• Start of Shift — Deliver SOS brief, verify headcount and FCLM/CALM logins within 7 min, ensure associates scanning within 5 min.
• Shift Operations — Drive TPH across IB/Sort/OB, manage CPT priorities, track quality (FL, RL - NC/NNC, BM, MD and VPM DPMO, scan compliance), monitor TOT hourly, manage labor movements, and handle exceptions.
• Safety — Conduct audits, enforce PPE/ergonomic standards, drive RIR/LTIR improvement, lead incident response and yard safety.
• People Leadership — Floor engagement, real-time coaching and feedback to the AA
• End of Shift & CI — Verify volume handoff, complete area readiness/5S, document shift handover, participate in Kaizens, and drive defect reduction.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Haryana

Job ID: A10537230

Preferred Qualification

• Basic proficiency in Microsoft Office (Excel, Word, Outlook)
• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Speak, write, and read fluently in English
• Willingness to work flexible, rotational shifts including nights, weekends, and peak/holiday seasons
• Bachelor's degree

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Experience in customer-facing environment, warehousing, logistics or manufacturing