Team Lead - AMZL, team lead

Amazon; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon seeks a Team Lead for its Gurgaon Delivery center to oversee shift operations and support the DC manager in performance management and execution of the operational plan.

You will manage end-to-end operations for one large site or multiple sites, ensuring safety, cost targets and high delivery performance while guiding and training associates and leading daily 4M/5S audits.

Qualifications

• Graduate with 1-3 years in warehousing, logistics or manufacturing.
• Strong execution skills, action oriented, go getter.
• Proficiency in reading, writing and speaking English.

Responsibilities

• Managing end-to-end operations for a large site or a cluster of sites.
• Meet customer-facing metrics while controlling costs and maintaining safety and morale.
• Drive performance management and training plans for associates.
• Continuously improve delivery processes and delivery performance.
• Conduct 4M and 5S audits daily.
• Stand-in for Area Manager and manage day/night shifts.

Skills

Customer facing experience

MS Excel

People management

English fluency

Education

Bachelor's degree

Job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Title: Team Lead

Location: Gurgaon

Essential Functions

• A graduate with 1-3 yrs of experience in a customer facing environment, warehousing, logistics or manufacturing.


• Strong execution skills, action oriented, go getter.


• Resourceful to identify the way to get things done using limited resources.


• Good people management skills.


• Comfortable with reading, writing and communicating in English.


• Proficiency in MS Excel

Key job responsibilities

We're seeking a Team lead for our LM operations. In this role, you will be responsible for:

• Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations


• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.


• Driving performance management of your team members. Preparing and implementing training and development plans for associates.


• Continuously improve the delivery process and attain a sustained level of delivery performance improvement.


• Conducting 4M and 5S audits for the delivery station on a daily basis.


• Stand-in for Area Manager.


• Ability to manage day and night shifts.

A day in the life

1. Managing station operation by focusing on high bias for action.


2. Be customer obsessed in terms of handling customer escalation & ensuring good delivery experience.


3. Having good analytical & deep dive skill.


4. managing large yellow/green badge AA.

Basic Qualifications

• Speak, write, and read fluently in English


• Experience with Microsoft Office products and applications

Preferred Qualifications

• Bachelor's degree

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.