Team Lead- Operations | BPO | Noida- Sec 58

Digitide Solutions Limited; Dadri; On-site; INR 495,000 - 605,000; Full time

Job summary

Digitide Solutions Limited is seeking a Team Lead - Ops to drive process KPIs and team KPIs from Noida Sec 58. The role demands leadership in daily operations and roster optimization.

The candidate should have 4 years of overall experience with at least 2 years in a Team Lead - ops role, and a graduation is mandatory. The offered package is around 5.5 LPA.

Qualifications

• Graduation is must.
• Total experience of 4 years with at least 2 years as Team Lead - ops.
• Salary: 5.5 LPA.
• Job location: Noida Sec 58.

Responsibilities

• Responsible for achieving process KPIs like SLAs, AL, AHT, Abandon % and other KPIs.
• Responsible for achieving team KPIs: CQ, CSAT, AHT, FTR, Attrition %, Shrinkage %, Tagging%, Shift adherence, login hours adherence.
• Taking team weekly review and analyze the top and bottom performer of the team.
• Preparation of weekly team roster by considering the shrinkage%.

Education

Graduation

Job description

Role & responsibilities

• Responsible for achieving process KPIs like SLAs, AL, AHT, Abandon %, and all the other KPIs
• Responsible for achieving team KPIs like CQ, CSAT, AHT, FTR, Attrition %, Shrinkage %, Tagging%, Shift adherence, login hours adherence etc.
• Taking team weekly review and analyze the top and the bottom performer of the team
• Preparation of weekly team roster by considering the shrinkage%.

Preferred candidate profile

*Graduation is must

Overall exp should be 4 yr out of which 2 yr as Team Lead -ops on paper.

*Salary :- 5.5 LPA

*Job location :- Noida Sec 58

Thanks,