Operations Team Lead

Dhandhania Infotech; Nagpur District; On-site; INR 550,000 - 750,000; Full time

Job summary

Dhandhania Infotech in Nagpur is hiring a Team Lead – Operations. You will drive team performance, foster a positive work environment, and ensure that objectives are met efficiently.

The role requires 4+ years in BPO with international processes and at least 1 year as a team lead. Night shifts, five days a week, with two weekly offs. Graduate or above.

Qualifications

• 4+ years of experience in BPO with international processes.
• Minimum 1 year of experience as Team Lead.
• Graduate or above.

Responsibilities

• Create an inspiring team environment with an open communication culture.
• Delegate tasks and set deadlines.
• Monitor team performance and report on metrics.
• Discover training needs and provide coaching.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Encourage creativity and risk taking.
• Deliver experience and know how to carry out various Management duties.

Job description

Were Hiring: Team Lead – Operations
Location: Dhaninfo, Nagpur

We are looking for a driven and experienced Team Lead – You will be responsible in driving team performance, fostering a positive work environment, and ensuring that team objectives are met effectively and efficiently.

Key Responsibilities

• Create an inspiring team environment with an open communication culture.
• Delegate tasks and set deadlines.
• Monitor team performance and report on metrics.
• Discover training needs and provide coaching.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Encourage creativity and risk taking.
• To deliver experience and know how to carry out various Management duties.

What We’re Looking For

• 4+ years of experience in BPO in International Process.
• Relevant Exp min 1 year as Team Lead
• Shifts- only night shift with 5 days working
• Weekly offs- 2 days
• Minimum Qualification- Graduate & above
• Male candidates Preferred.