Team Lead

Innovative Incentives & Rewards; Mohali; On-site; INR 470,000 - 520,000; Full time

Benefits offered by this job

Learning & Development Support

Health & Wellness Support

Job summary

Innovative Incentives & Rewards in Mohali seeks a results-driven BPO Team Leader to guide an international chat process. The role requires 1+ year of BPO TL experience, excellent English, and strong leadership and analytical skills.

You will use Advanced Excel to monitor performance, coach agents, and ensure SLA adherence in a fast-paced loyalty solutions environment.

Qualifications

• Requires 1+ year of BPO Team Leader experience.
• Excellent English communication and strong leadership skills are essential.
• Advanced Excel proficiency and analytical ability are essential.

Responsibilities

• Lead BPO team for international chat process and ensure SLA adherence.
• Coach and develop team members to improve performance and quality.

Skills

Excellent English communication

Leadership

Team handling

Analytical ability

Tools

Advanced Excel

Job description

Hiring: BPO Team Leader | Mohali. 1+ yrs BPO TL experience required. Excellent English communication, strong leadership & team handling skills, Advanced Excel proficiency and analytical ability essential.

Skills highlighted with ‘‘ are preferred keyskills

We help brands engage consumers, influencers, and trade partners through tailored loyalty programs, tech-powered execution, fulfilment, digital, and on-ground support

Team Leader Operations- international chat process

rated by Project Coordinator in Coimbatore

Likes

Company culture and employee treatment is great and helping in skill development. Friendly, team oriented atmosphere makes it easy to collaborate and share ideas, Leading to more creative solutions and strong sense of camaraderie.

Dislikes

In Job promotions need to be given for the deserving.

Team Lead in Innovative Incentives & Rewards typically earns between

See detailed salary breakup

Team Lead in Innovative Incentives & Rewards typically earns between

₹4.7 - ₹5.2 L/yr See detailed salary breakup

4 employees reported these benefits

Learning & Development Support

Health & Wellness Support

4 employees reported these benefits Learning & Development Support Health & Wellness Support

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