Team Lead - MCPE

Tata Tele Business Services (TTBS); Pune District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Tata Tele Business Services (TTBS) in Pune, India seeks a seasoned Network Operations leader to direct NaaS operations and proactive monitoring across customer network infrastructure. You will drive service assurance, automation initiatives, and vendor governance while guiding cross-functional teams through major incidents and changes.

You will collaborate with Solutioning, Engineering and Service Delivery to design and implement secure, scalable network solutions, ensuring platform stability

Qualifications

• 8+ years in Network Operations or NOC with 3+ years in leadership.
• Strong knowledge of IP Networking, MPLS, SD-WAN, Routing, Switching, CPE, Firewalls and DDoS services.
• Hands-on troubleshooting with enterprise firewalls, customer edge routers, VPNs and security platforms.
• Experience partnering with Solutioning and Engineering for network and security implementations.
• Exposure to monitoring platforms, SNMP, telemetry, APIs and event management frameworks.
• ITIL processes, vendor governance, SLA management and operational risk compliance.

Responsibilities

• Lead and mentor proactive monitoring and service assurance teams, including capacity performance management.
• Own SLA adherence, MTTD, MTTR, major incident management and escalation governance.
• Drive integration and optimization of monitoring platforms such as Zabbix, Splunk and ServiceNow.
• Govern alarm correlation, automation, event management and reduction of false alerts and repeat tickets.
• Manage OEMs, vendors, IT teams and stakeholders to ensure platform stability and operational excellence.
• Lead RCA, problem management, compliance and service transformation initiatives.
• Act as escalation point for complex issues involving firewalls, VPNs and managed network services.
• Collaborate with Solutioning and Engineering to design and implement customer network solutions.
• Lead configuration changes across routers, firewalls, WAN and security infrastructure.

Skills

Network Ops

Leadership

MPLS/SD-WAN

Firewalls & VPN

Monitoring & Automation

ITIL & SLA Management

Vendor Governance

Incident Management

Education

Bachelor's degree in Telecommunications/CS/IT/Electronics

Tools

Zabbix

Splunk

ServiceNow

SNMP/Telemetry APIs

Job description

Position Summary

Lead the NaaS Operations and CPE Proactive Monitoring function, ensuring service assurance, operational governance, customer experience, automation, vendor management and technical leadership across customer network infrastructure. Responsible for SLA compliance, critical escalations, platform stability, solution implementation and continuous improvement initiatives.

Key Responsibilities

• Lead and mentor proactive monitoring and service assurance teams, including capacity performance management.
• Own SLA adherence, MTTD, MTTR, major incident management and escalation governance.
• Drive integration and optimization of monitoring platforms such as Zabbix, UA, Splunk, ServiceNow and related tools.
• Govern alarm correlation, automation, event management and reduction of false alerts and repeat tickets.
• Manage OEMs, vendors, IT teams and stakeholders to ensure platform stability and operational excellence.
• Drive RCA, problem management, compliance and service transformation initiatives.
• Act as the technical escalation point for complex issues involving firewalls, customer edge routers, MPLS and managed network services.
• Work closely with Solutioning, Engineering and Service Delivery teams to design, implement and optimize customer network solutions.
• Lead implementation, validation and configuration changes across routers, firewalls, WAN and security infrastructure.
• Provide technical guidance during major incidents, customer escalations and service transitions.

Requirements & Qualifications

• 8+ years of experience in Network Operations, Service Assurance, Managed Services or NOC environments, including 3+ years in a leadership role.
• Strong knowledge of IP Networking, MPLS, SD-WAN, Routing, Switching, Customer Premise Equipment (CPE), Firewalls, Network Security and DDoS services.
• Hands-on troubleshooting expertise on enterprise firewalls, customer edge routers, VPN technologies and security platforms.
• Experience working with Solutioning and Engineering teams for implementation of network and security solutions.
• Hands-on exposure to monitoring platforms, SNMP, telemetry, APIs, automation and event management frameworks.
• Working knowledge of ITIL processes, vendor governance, SLA management and operational risk compliance.
• Excellent leadership, stakeholder management, communication and incident management capabilities.
• Preferred certifications: ITIL, CCNA/CCNP, NSE, Palo Alto, Aruba, Meraki or equivalent.
• Bachelors Degree in Telecommunications, Computer Science, IT, Electronics or related discipline.