Team Lead Last Mile, TL, BLRL(L3)

Amazon Inc.; Bengaluru; On-site; INR 3,796,000 - 5,640,000; Full time

Benefits offered by this job

Health insurance

Job summary

Amazon is seeking a Team Lead for its Delivery Center in Madrid to oversee shift operations and support the DC manager in performance management and execution of the operational plan.

You will lead delivery teams, ensure capacity during peak periods, drive process improvements and Kaizen initiatives, and analyze data to remove bottlenecks while maintaining a strong customer focus and high team engagement.

Qualifications

• 1+ years in customer-facing environment, warehousing, logistics or manufacturing.
• Fluent in English (read, write, speak).
• Bachelor's degree.
• Experience with Microsoft Office products and applications.

Responsibilities

• Defining, building and executing the delivery process from delivery station to customer address.
• Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management.
• Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.
• Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements.
• Analysis of the data reports to identify performance bottlenecks and improve performance.
• Implement the formal process control and process improvement mechanisms such as Kaizen.

Skills

Leadership

People management

Analytical skills

Communication skills

Customer service focus

Excel

Microsoft Office

Education

Bachelor's degree

Tools

Excel

Microsoft Office

Job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Key job responsibilities

Essential Functions

• Defining , building and executing the delivery process from delivery station to customer address
• Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management
• Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.
• Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analysis of the data reports to identify performance bottlenecks and improve performance
• Implement the formal process control and process improvement mechanisms such as Kaizen

A day in the life

• Strong leadership capabilities and people management skills
• Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
• Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Knows Local Language

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Location: ES, Community of Madrid, Madrid

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.