Team Lead - Ingest

Deluxe Media; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Deluxe Media in Bengaluru seeks a Team Lead - Ingest to manage a team of operators performing QC and ingest content into Deluxe platforms including Deluxe One and Deluxe NMS. The role ensures content quality through thorough testing and drives efficient workflows.

You will train new staff, monitor performance, handle timecards, conduct annual reviews, and lead process improvements while coordinating with managers and clients.

Qualifications

• Must maintain confidentiality and work under tight deadlines.
• Excellent attention to detail and written/spoken English.
• Strong communication and team collaboration skills.
• Proficiency with Mac/PC navigation, Linux is a plus.
• Ability to multi-task and work as part of a team.
• Proficient in Microsoft Word, Excel, and Outlook.
• Interest in media and multimedia is essential.
• Willingness to work from office location and night shift.

Responsibilities

• Daily scheduling and optimal utilization of operators.
• Set priorities per daily work schedules and delivery SLAs.
• Analyze weekly forecasts and team progress, report concerns to manager.
• Analyze monthly delivery metrics and advise on performance.
• Maintain and present team metrics and monthly quality performance.
• Support manager to identify risks and areas for improvement.
• Ensure SOP compliance and IT security standards.
• Oversee workflow, analyze error trends, and propose corrective actions.
• Lead training and development, one-on-one coaching, and performance reviews.
• Manage resources to meet production requirements.

Skills

Confidentiality

Deadline management

Attention to detail

Clear English communication

Mac/PC navigation

Linux knowledge

Multi-tasking

Teamwork

MS Office (Word/Excel/Outlook)

Time management

Problem solving

Media and multimedia interest

Tools

Linux

Mac OS

PC navigation

MS Office Suite

Job description

Job Team Lead - Ingest

Position Summary

The Team Lead is responsible for managing a team of operators who perform technical QC and ingest content into Deluxe platforms including but not limited to - Deluxe One and Deluxe NMS. The aim is to ensure that the content follows best in business standards by employing the most thorough sophisticated quality testing program. This position is also responsible for training new staff, handle the workflow implementation and procedure refresher training for techs, spearheading information dissemination among the operators, tracking policy acceptance and adherence among the staff, approving direct reports timecards, tracking staff disciplinary issues and reporting to Managers and conducting annual reviews of direct repartees.

Key Responsibilities

• Daily scheduling and ensuring all operators in the shift are adequately utilized.
• Set priorities according to the daily work schedules and delivery SLA.
• Analyze weekly forecast and progress reports of team and raise any concerns to manager.
• Analyzing monthly delivery metrics and advising manager on performance and other issues.
• Responsible to maintain and present team metrics and monthly quality performance at individual and team level.
• Support the Manager to highlight operational risks and areas for improvement.
• Monitor compliance with standard operating procedures and take corrective action when necessary.
• Overseeing implementation of quality procedures, ensuring it aligns with SOPs and IT security standards set by the company, roll out of new procedures, keeping the team updated on client specifications, and follow up on the same to ensure that everyone is on the same page, always.
• Overseeing workflow and analysing error trends, provide suggestion corrective/ preventive actions, when necessary, work on RCA for errors and provide to operators required with targeted feedback or training.
• Identifying areas of the process that can be changed and focus on improving overall efficiency of the team.
• Address or **es**calate any issue that might hinder production. Should deal with the issues in a prompt manner to ensure continuous flow of production operations and that deadlines are met.
• Responsible for monthly 1:1 session with employees, coach and mentor them.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Responsible for resource management, ensuring resources are available to meet the production requirements.
• Constant effort towards improvement of the direct reports by nominating learning and development courses and motivating to keep them engaged
• Drive cross training and other upskilling initiatives for the team
• Actively participate in team building activities to promote camaraderie
• Other duties as identified and assigned.

Reporting

• Monthly operator performance metrics.
• Updating and accurately maintaining error log and coverage planning documents
• Provide feedback for continued development of existing tools.
• Collaborate with Client for workflow design adoption.

What You Bring

• Evidence of the ability to practice a high level of confidentiality.
• Ability to work to tight deadlines and under pressure.
• Must have excellent clerical skills and attention to detail.
• Can communicate clearly and effectively in spoken and written English.
• Basic knowledge of Mac and PC navigation, Linux a plus.
• Ability to multi-task. Must be able to work as a team.
• Good knowledge of Microsoft Office Applications such as Word, Excel, and Outlook.
• Good time management skills, excellent problem-solving skills.
• A keen interest in media and multimedia is required.
• Candidates should be flexible to work from our office location and in night shift