Quality Control Specialist

Deluxe; Bengaluru Urban; On-site; INR 450,000 - 750,000; Full time

Job summary

Deluxe in Bengaluru is seeking a dedicated subtitle QA specialist to perform daily technical checks on multiple file types, ensuring subtitles meet Deluxe and client specifications, timing and formatting, with 100% on-time delivery and a 99% quality record.

You will verify language adherence, reference materials, and project notes, coordinate with the production team, mentor new recruits, and participate in knowledge sharing and process improvements while working night shifts from our Bellandur

Qualifications

• Exceptional audio sensitivity and ability to understand various English accents.
• Strong comprehension of language, grammar and timing requirements.
• Attention to detail with good multi-tasking under tight deadlines.
• Good communication and teamwork, willing to mentor peers.

Responsibilities

• Checking that language subtitles conform to Deluxe guidelines and client requirements.
• Ensuring subtitles align with reference material related to the project.
• Maintaining an error rate below 1% and a yearly quality yield of at least 99%.
• Updating work trackers to denote accurate project status and on-time delivery.
• Coordinating with the Production Coordinator and updating project notes for language changes.
• Providing feedback to other teams when procedures are not followed to improve upstream quality.
• Communicating clearly with internal and external clients.
• Taking ownership of one’s work and adhering to schedules and attendance.
• Mentoring new recruits and participating in training and process improvements.

Skills

Audio sensitivity

English comprehension

Attention to detail

Team player

MS Office

Typing speed

Analytical thinking

Problem solving

Job description

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, Warner Media, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Position Overview

Performing Technical checks on files daily, on various file types. Ensuring our subtitles conform to industry and Deluxe standards and client requirements (timing, formatting, and language and client specific rules) and ensuring 100% on-time delivery, while maintaining an average quality record of 99%.

Primary Responsibilities

• Checking that language subtitles conform to Deluxe guidelines and meet the specific client requirements.
• Ensuring that these subtitles are checked against reference material related to the project and

implementing required instructions to ensure that the final product is consistent and errorfree

• Ensuring that the quality of work is very high with less than 1% error rate, thus maintaining an average quality yield of nothing less than 99% throughout the year, for all clients.
• Updating work trackers to denote accurate status of projects.
• Ensuring 100% on-time delivery for all clients.
• Coordinating with PC and updating Project Notes to implement changes or fixes in languages, based on errors found.
• Providing feedback to other users and departments, when standard procedure is not followed, so that quality measures are implemented upstream as well.
• Communicate clearly and effectively with clients, both internal / external.
• Should take ownership of one's work.
• Follow department specific schedules, guidelines and demonstrate schedule adherence, and attendance.

Additional Responsibilities

• Mentoring and coaching newer recruits to bring them up to the expected quality standards set

by the department.

• Promote teamwork.
• Suggest improvements to the platform or any of the subtitling workflows during your work.
• Actively participate in all job / personal knowledge training programs.
• Display eagerness and willingness to learn other aspects of the process such as task assignments, process evaluation, etc., that contribute eventually to individual growth

Skills & Personal Attributes

• Exceptional audio sensitivity – ability to understand a variety of English accents.
• Good comprehension and communication skills.
• Broad cultural knowledge and wide range of interests.
• Team player, detail-oriented, ability to multi-task and work under tight deadline.
• Technically proficient in Microsoft Office, including Word, Excel, Outlook, Access, PowerPoint.
• Good knowledge of Computers and internet.
• Good typing speed and accuracy.
• Broad cultural knowledge and wide range of interests.
• Should be Accountable / Dependable
• Should possess Analytical Thinking & Problem-Solving skills
• Should be methodical, possess a disciplined work approach and have an eye for detail.

**Candidates should be flexiable to work from our office location (Bellandur, Bangalore) and ready to work in night shift**