Ingest Technician

Deluxe Media; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Deluxe Media is seeking an Ingest Technician to ensure quality checks and metadata registration for customer media assets across Deluxe One platform. You will analyze media content, perform conformance tasks, and support multiple workflows in a fast-paced environment.

The role requires adapting to evolving documentation, multitasking with ticketing systems, and providing timely resolution while collaborating with global teams.

Qualifications

• 2+ years in Media Operations or related field.
• Hands-on file and data handling experience.
• Familiarity with video/audio/subtitle workflows and conformance tools.
• Strong attention to detail and organizational skills.
• Ability to multi-task and work in a production environment.
• Good written and verbal communication.
• Willingness to work overtime as needed.

Responsibilities

• Perform ingest for all media assets.
• Use SAN storages, S3 Cloud, and networking tools.
• Interface with internal and external teams to optimize asset workflows.
• Read evolving documentation and participate in training as needed.
• Manage JIRA and Stubs queues for timely requests.
• Escalate issues and prioritize high-priority requests.
• Provide handoffs in a global team and suggest process improvements.
• Offer level two support and resolve complex tickets.

Skills

Media Operations

Content workflows

Attention to detail

Content fulfilment systems

Teamwork

Communication skills

Overtime flexibility

Tools

Final Cut Pro

Premiere

DaVinci Resolve

Mac Captions

Pro Tools

Job description

Title: Ingest Technician

Reports to: Team lead, Ingest

Business Unit: Media Services

About the Company

As the worlds leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Position Overview

• Responsible for quality checks and metadata registration of customer supplied media assets into the Deluxe in-house platforms
• Analyze and perform quality control for customer media content including video, captions, subtitles, audio, data, and images.
• Conform and manipulate assets when required, as well as augmenting system data with key title, logging, and other relevant information.
• Flexibility & Cross-Functional Support: The candidate should demonstrate a positive and proactive attitude toward supporting multiple Media Services workflows. Based on business requirements, the individual may be trained and deployed across different functions and teams to support operational priorities, volume fluctuations, and service delivery needs.

Key Responsibilities

• Perform ingest for all types of media assets.
• Utilize enterprise system SAN storages, S3 Cloud buckets and Networking tools.
• Interface with end users from various internal and external groups to ensure asset fulfillment workflows are optimized for the Deluxe One platform.
• Responsible for reading and learning evolving documentation and participating in occasional training sessions.
• Multitask between the use of JIRA ticketing system and Stubs queue to respond to requests in a timely manner.
• Can make sound judgements when dealing with issues that arise during troubleshooting and escalating when required.
• Must be able to prioritize high-priority requests to meet next day turnarounds and deadlines.
• Work in a global team and provide handoff information where necessary.
• Provide feedback and suggestions to management for improved process improvements and system enhancements.
• Providing level two support by correcting faults and providing resolution of complex problem tickets.
• Resolve problems independently and understand the correct escalation procedures.
• Other duties as identified and assigned

What You Bring

• 2+ years in Media Operations related experience
• Hands on file and data experience strongly desired, Video, Audio, Subtitle industry conformance tools (Final Cut Pro, Premiere, DaVinci Resolve, Mac Captions, Pro Tools or similar equivalents)
• Excellent attention to detail with organizational skills and ability to multitask
• Some understanding of content fulfilment, digital workflows, asset and data management systems/platforms, storage systems, cloud services, and networking protocols
• Excellent teamwork, written, and verbal communication skills.
• Must demonstrate a positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player.
• Must be able to follow instructions, juggle multiple priorities, and solve problems involving several concrete variables in busy production environment
• Willingness to work overtime and adjust working hours/shifts or workdays to accommodate client needs including nights and weekends when needed.

Benefits

• You will be part of a large international and culturally diverse team
• You will have the opportunity to make an impact for the organization, and for the customers
• You will have opportunities to further grow your skills and grow within the company
• You will have the opportunity to expand your professional network

Equal Employment

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive fair consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, creed, national origin or ancestry, sex, age, or any other discriminations.