Team Lead, Fluent Commerce

Pivotree Inc.; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Pivotree Inc. in Mumbai is seeking an experienced Fluent Commerce Team Lead to oversee the design, implementation, and support of enterprise-scale Order Management System (OMS) solutions. The candidate will manage a team of developers, ensuring adherence to performance and scalability standards.

Ideal candidates will possess strong expertise in distributed OMS architecture and a deep understanding of the retail and e-commerce domains, alongside excellent leadership capabilities. This role promises to engage with key client stakeholders and drive the delivery of high-performance solutions.

Qualifications

• 8+ years of overall IT experience with enterprise systems.
• 3+ years of hands-on experience with Fluent Commerce OMS.
• Strong understanding of order lifecycle management.

Responsibilities

• Lead end-to-end implementation and support of Fluent Commerce OMS solutions.
• Design scalable, API-driven, and event-based OMS architectures.
• Translate complex business requirements into robust technical designs.

Skills

Distributed OMS architecture

Retail and e-commerce workflows

REST APIs

Agile / Scrum delivery

Technical leadership

Tools

Fluent Commerce

Salesforce Commerce Cloud

SAP

Stripe

Magento

Job description

Introduction

Pivotree is focused on accelerating frictionless commerce, embedding technology into everyday lives and shaping interactions with brands. We provide design, implementation, management, and maintenance of complex e‑commerce solutions for large enterprises, combining technical expertise with business context to solve clients’ challenges. Our goal is to create inclusive, immersive, and highly personalized experiences while productizing and scaling technology to reduce adoption barriers. Over the next decade we will add new categories and capabilities defining frictionless commerce ecosystems. This journey of technology acceleration requires people who adapt relentlessly to a rapidly evolving world.

Role Overview

We are seeking an experienced Fluent Commerce Team Lead to drive the design, implementation, and support of enterprise‑scale Order Management System (OMS) solutions using Fluent Commerce. The ideal candidate brings deep expertise in distributed OMS architecture, retail and e‑commerce workflows, and system integrations, together with strong people‑leadership skills. The role requires close collaboration with client stakeholders, solution architects, developers, and integration teams to deliver scalable, high‑performance, and resilient OMS solutions that support complex omnichannel business models.

Key Responsibilities

• Technical Leadership & Architecture
  • Lead end‑to‑end implementation and support of Fluent Commerce OMS solutions
  • Design scalable, API‑driven, and event‑based OMS architectures
  • Define solution blueprints aligned with retail and e‑commerce best practices
  • Review solution designs, configurations, custom extensions, and integration patterns
  • Ensure adherence to performance, security, scalability, and reliability standards
• Team Management & Delivery
  • Lead, mentor, and manage a team of OMS developers and integration engineers
  • Provide hands‑on technical guidance, architecture support, and code reviews
  • Ensure quality through design validation, testing governance, and release readiness
  • Drive Agile delivery practices, sprint planning, and execution
• Integration & System Design
  • Oversee integrations with enterprise and commerce systems including payment gateways (PayPal, Adyen, Stripe), ERP systems (SAP, Oracle, etc.), WMS, e‑commerce platforms (Salesforce Commerce Cloud, Shopify, Magento), CRM and loyalty platforms
  • Work extensively with REST APIs, JSON payloads, webhooks, and event‑driven architectures
  • Ensure seamless, reliable data flow between OMS and downstream/upstream systems
• Business & Client Engagement
  • Translate complex business requirements into robust technical designs
  • Conduct technical and solution workshops with client stakeholders
  • Provide production support guidance, incident triage, and root cause analysis
  • Support pre‑sales activities including solutioning, estimations, and RFP responses

Required Skills & Experience

• 8+ years of overall IT experience with enterprise systems
• 3+ years of hands‑on experience with Fluent Commerce OMS
• Strong understanding of order lifecycle management and distributed order management (DOM)
• Expertise in returns, exchanges, cancellations, refunds, and inventory orchestration
• Strong experience with REST APIs, JSON, webhooks, and asynchronous integrations
• Excellent debugging, troubleshooting, and root cause analysis skills
• Hands‑on experience working in Agile / Scrum delivery models
• Strong communication skills and ability to work with technical and non‑technical stakeholders

Preferred / Nice to Have

• Experience in omnichannel retail and large‑scale e‑commerce environments
• Exposure to cloud‑native or microservices‑based architectures
• Prior experience in client‑facing or consulting roles
• Experience supporting production systems and high‑availability platforms

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.