Senior Support Engineer - OMS

Nextuple; Bengaluru; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Nextuple is seeking a Senior Support Engineer to join its expanding team in Bengaluru. The role supports the order management system (OMS) deployed in production for clients, requiring a blend of functional and technical OMS knowledge.

The Senior Technical Support Engineer is customer-facing, triaging issues, building fixes, and coordinating rollouts with distributed teams across geographies. Offshore, shift rotations may include nights, weekends.

Qualifications

• 6+ years of IT experience with at least 4+ years in ecommerce or order management projects.
• BS/MS in Computer Science/Engineering or related field, or equivalent work experience.
• Strong knowledge of Java, J2EE, REST APIs, XML/JSON, and integration patterns.
• Experience with build, unit tests, and code/configuration reviews.
• Familiarity with Agile methodologies and Jira for issue tracking.

Responsibilities

• Respond to customer-reported issues in a timely manner and own resolution.
• Triage, diagnose, and implement fixes for the OMS in production.
• Collaborate with distributed teams across geographies and time zones.
• Code fixes and rollouts, with testing and QA validation.
• Maintain good communication with clients and internal stakeholders.

Skills

Java

J2EE

Rest APIs

XML

XSLT

JSON

Jira

Education

Bachelor's/Master's in CS/CE or related field

Tools

Jenkins

GitHub

Docker

Kubernetes

Linux

Job description

Nextuple is a technology company with deep domain experience in Retail and Supply Chain. Nextuple brings an innovative approach and solution to Ecommerce operations and fulfilments, focusing on quality, efficiency, and consistency for customers and partners. Nextuple is rapidly expanding in its digital offerings and is in need of a Senior Technical Support Engineer (Offshore) to join the fast growing, customer facing digital applications space. Learn more at www.nextuple.com.

Nextuple is looking for a Senior Support Engineer to join its rapidly expanding team.

A Sr. Support Engineer supports the order management system (OMS) deployed in production by the client. The role requires a combination of functional knowledge of the solution, and technical knowledge of the OMS solution. The Sr Technical Support is a customer-facing role, and involves triaging issues, building, and rolling out the fixes and enhancements.

Job Requirements

• Responding to customer reported issues in a timely manner.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve issues related to the OMS solution.
• Code and build fixes and rollout to production.
• Following standard procedures for proper escalation of unresolved issues to the appropriate teams.
• Collaborating effectively with a distributed team responsible for the other applications.
• Prioritizing and managing several open issues at one time.
• Work cross-functionally across geographies and time zones.
• Working in shifts that may include nights, weekends and holidays depending on rotation.

Essential Qualifications

• 6+ years of IT experience with at least 4 + years of technical support experience for Ecommerce or order management projects
• BS/MS degree in Computer Science, Computer Engineering, or a related technical and/or supply chain field, or equivalent work experience
• Knowledge and experience working with Java, J2EE, Rest APIs, XMLs, XSLs, and JSON is mandatory.
• Experience with build, unit test, and review code and configuration
• Develop unit test and QA test plans and perform testing.
• Participate in day-to-day interactions with clients and team members.
• Must be self-motivated and assertive while possessing the ability to handle and prioritize multiple tasks in a team environment.
• Excellent writing, analytical and quality assurance skills with exceptional attention to accuracy and details.
• Ability to quickly learn new skills with minimal direction.
• Experience with Digital Commerce, Order Management, Order Fulfillment and overall supply chain and supporting systems (Commerce Platforms, OMS, WMS, TMS, Planning and Replenishment).
• Proficient in Jira and familiar with Agile methodologies.
• Demonstrates attention to details.
• Experience with retail Order Management System such as IBM Sterling Distributed Order Management (DOM), Manhattan OMS, or Salesforce Commerce Cloud Order Management.
• Experience with IBM Sterling Order Hub and Global Inventory Visibility (GIV) and/or Inventory Visibility (IV).
• Has ability to work in a lightweight process environment, including requirements and test planning documentation.
• Self-motivated and works with minimal direction.

Required Technical Skills

• Java and XML Parsing
• Microservices
• XSLT
• DB2 SQL, No SQL such as MongoDB, Cassandra
• REST API
• Jenkins, GitHub, Jira

Preferred Technical Skills

• Cognos, Framework Manager and Report Studio
• Sterling OMS
• MQ
• Docker, Kubernetes, and Linux Experience

Certifications

Having some or all the following certifications will be an added advantage for Technical Support Engineer role at Nextuple.

Nextuple is strongly committed to equal opportunities in employment. We welcome applications from all minority group members, women, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of Nextuple.