Software Engineer - Fluent Commerce

Pivotree Inc.; Bengaluru, Mumbai; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Pivotree Inc. is seeking an experienced Fluent Commerce Team Lead in Bengaluru, India to oversee the design and implementation of enterprise-scale OMS solutions. The ideal candidate will have deep expertise in order management systems integrated with various commerce and ERP platforms.

This leadership role demands collaboration with clients and internal teams to deliver resilient solutions. Successful candidates will have over 8 years of IT experience and at least 3 years specifically in Fluent Commerce OMS.

Qualifications

• 8+ years of overall IT experience with enterprise systems.
• 3+ years of hands-on experience with Fluent Commerce OMS.
• Strong understanding of order lifecycle management.

Responsibilities

• Lead end-to-end implementation and support of Fluent Commerce OMS solutions.
• Mentor and manage a team of OMS developers and engineers.
• Translate complex business requirements into robust technical designs.

Skills

Fluent Commerce OMS

REST APIs

Troubleshooting

Agile / Scrum

Distributed Order Management

Tools

PayPal

SAP

Salesforce Commerce Cloud

Job description

Pivotree helps accelerate the future of frictionless commerce by leading the change over the next decade. We believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love.

Pivotree provides services focused on the design, implementation, management, and maintenance of complex e‑commerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.

We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e‑commerce and MDM platforms, which run on enterprise‑grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.

This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Role Overview

We are seeking an experienced Fluent Commerce Team Lead to drive the design, implementation, and support of enterprise‑scale Order Management System (OMS) solutions using Fluent Commerce. The ideal candidate will bring deep expertise in distributed OMS architecture, retail and e‑Commerce workflows, and system integrations, combined with strong people leadership skills. This role requires close collaboration with client stakeholders, solution architects, developers, and integration teams to deliver scalable, high‑performance, and resilient OMS solutions that support complex omnichannel business models.

Key Responsibilities

Technical Leadership & Architecture

• Lead end‑to‑end implementation and support of Fluent Commerce OMS solutions
• Design scalable, API‑driven, and event‑based OMS architectures
• Define solution blueprints aligned with retail and e‑Commerce best practices
• Review solution designs, configurations, custom extensions, and integration patterns
• Ensure adherence to performance, security, scalability, and reliability standards

Team Management & Delivery

• Lead, mentor, and manage a team of OMS developers and integration engineers
• Provide hands‑on technical guidance, architecture support, and code reviews
• Ensure quality through design validation, testing governance, and release readiness
• Drive Agile delivery practices, sprint planning, and execution

Integration & System Design

• Oversee integrations with enterprise and commerce systems including:
  • Payment gateways (PayPal, Adyen, Stripe)
  • ERP systems (SAP, Oracle, etc.)
  • Warehouse Management Systems (WMS)
  • e‑Commerce platforms (Salesforce Commerce Cloud, Shopify, Magento)
  • CRM and loyalty platforms
• Work extensively with REST APIs, JSON payloads, webhooks, and event‑driven architectures
• Ensure seamless, reliable data flow between OMS and downstream/upstream systems

Business & Client Engagement

• Translate complex business requirements into robust technical designs
• Conduct technical and solution workshops with client stakeholders
• Provide production support guidance, incident triage, and root cause analysis
• Support pre‑sales activities including solutioning, estimations, and RFP responses

Required Skills & Experience

• 8+ years of overall IT experience with enterprise systems
• 3+ years of hands‑on experience with Fluent Commerce OMS
• Strong understanding of order lifecycle management and distributed order management (DOM)
• Expertise in returns, exchanges, cancellations, refunds, and inventory orchestration
• Strong experience with REST APIs, JSON, webhooks, and asynchronous integrations
• Excellent debugging, troubleshooting, and root cause analysis skills
• Hands‑on experience working in Agile / Scrum delivery models
• Strong communication skills and ability to work with technical and non‑technical stakeholders

Preferred / Nice to Have

• Experience in omnichannel retail and large‑scale e‑Commerce environments
• Exposure to cloud‑native or microservices‑based architectures
• Prior experience in client‑facing or consulting roles
• Experience supporting production systems and high‑availability platforms

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.