Team Lead – Campaign & Call Center

RenewBuy; Delhi; On-site; INR 1,500,000 - 2,000,000; Full time

Benefits offered by this job

Competitive salary with performance bonuses

Comprehensive employee benefits

Collaborative work environment

Training sessions and ongoing professional development

Opportunity to contribute to a growing insure-tech leader

Job summary

A leading insure-tech company in Noida is seeking a Chief Manager/AVP to oversee campaign and call center operations. The role involves managing lead generation, overseeing outbound campaigns, and coordinating with sales teams to enhance conversion rates. Candidates should have 8-12 years of relevant experience, preferably in the BFSI sector. The position offers a competitive salary, performance bonuses, and opportunities for professional growth.

Qualifications

• 8-12 years of experience in Call Center/Tele-sales/Campaign Management (preferably in Life Insurance/BFSI).
• Ability to work in a target-driven environment.

Responsibilities

• Lead generation and conversion ratio management.
• Plan and execute outbound calling campaigns to generate qualified leads.
• Coordinate closely with Sales Managers to align campaign objectives.
• Monitor call quality and ensure compliance with quality standards.

Skills

Strong communication and persuasion skills

Tele-sales & negotiation skills

Campaign planning & execution

Data tracking & reporting

Customer-centric approach

Education

Graduate in any discipline (MBA preferred)

Tools

CRM tools

Job description

About RenewBuy: RenewBuy, launched in 2015, has rapidly become the 2nd largest Insure-Tech player in India, offering Motor, Health, and Life Insurance across over 50 cities with a team of more than 2500 employees.

Position

Chief Manager / AVP – Campaign & Call Center, Noida.

Responsibilities

• Lead generation and conversion ratio
• Number of qualified appointments booked
• Revenue contribution from campaigns
• Call productivity (calls per day, talk time, etc.)
• Customer engagement and follow‑up effectiveness
• Plan and execute outbound calling campaigns to generate qualified leads for the Direct Sales team
• Manage inbound inquiries and convert them into sales opportunities
• Drive appointment setting for field sales teams and ensure maximum conversion
• Maintain campaign performance metrics (connect rate, conversion rate, productivity, etc.)
• Coordinate closely with Sales Managers (RSM/ZBH/FLS) to align campaign objectives and outcomes
• Ensure timely follow‑up on leads and maintain a strong customer engagement funnel
• Maintain accurate records of calls, leads, and outcomes in CRM systems
• Monitor call quality, provide feedback, and ensure compliance with quality standards
• Identify process improvements to enhance efficiency and conversion rates
• Support new product launches and promotional campaigns through calling initiatives

Qualifications

• Graduate in any discipline (MBA preferred)
• 8–12 years of experience in Call Center / Tele‑sales / Campaign Management (preferably in Life Insurance / BFSI)
• Strong communication and persuasion skills
• Experience in CRM tools and campaign tracking
• Ability to work in a target‑driven environment

Preferred Skills

• Tele‑sales & negotiation skills
• Campaign planning & execution
• Data tracking & reporting
• Stakeholder coordination
• Customer‑centric approach

Benefits

• Competitive salary with performance bonuses
• Comprehensive employee benefits
• Collaborative work environment with opportunities for professional growth
• Training sessions and ongoing professional development
• Opportunity to contribute to a growing insure‑tech leader