Team Lead - AMZL (Fulfillment & Operations)

Amazon; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon India (ASSPL) in Pune seeks a Team Lead for its Delivery center to supervise shift operations and support the DC manager in performance management and delivery planning.

You will drive the delivery process from the delivery station to customer addresses, ensure adequate bandwidth during peak times, and lead continuous improvement in delivery performance and customer experience through data-driven insights.

Qualifications

• Bachelor's degree required.
• Strong execution skills and drive to deliver.
• Ability to navigate ambiguity and drive clarity.
• Proficiency in MS Office and Excel desirable.

Responsibilities

• Oversee shift operations at the Pune Delivery Center.
• Support DC manager in performance management and planning.
• Develop and report performance metrics and updates.
• Drive continuous improvement in delivery processes and customer experience.
• Design and roll out enterprise-wide programs for performance improvement.

Skills

Execution skills

Resourcefulness

Ambiguity management

Customer-obsessed mindset

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Job ID: 10504588 | ASSPL - Maharashtra - C32

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Title: Team Lead
Location: Pune

Essential Functions

• Working with the Center manager to ensure smooth function of the Amazon transportation operations in Pune
• Executing the delivery process from delivery station to customer address
• Ensure enough bandwidth in delivery team to ensure peak time delivery management
• Continuously improve the delivery process and attain a sustained level of delivery performance improvement

Essential Skills

• Strong execution skills, Action oriented, go getter
• Resourceful to identify the way to get things done using limited resources.
• Ability to navigate ambiguity and drive clarity for the team in evolving situations.
• Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making

Key job responsibilities

• Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement
• Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
• Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
• Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
• Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.,

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred Qualifications

• Experience with Excel

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