Team Lead - AMZL , Last Mile - Operations

Amazon; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Amazon is seeking a Channel Team lead for our Delivery Station in Tamil Nadu. In this role you will be responsible for End-to-end operations with stakeholders at our DS and support the DS site lead in performance management and driving the operational plan.

You will define, build and execute the delivery process from the delivery station to customer address, engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team, and

Qualifications

• Experience in customer-facing environment, warehousing, logistics or manufacturing.
• Bachelor's degree preferred.

Responsibilities

• Defining, building and executing the delivery process from delivery station to customer address.
• Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.
• Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements.
• Analysis of the data reports to identify performance bottlenecks and improve performance.

Skills

Leadership capabilities

Communication skills

Customer service orientation

Ownership

Analytical skills

Marketing / sales awareness

Education

Bachelor's degree

Job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking a Channel Team lead for our Delivery Station. In this role you will be responsible for End-end operations with stake holders at our DS and support the DS site lead in performance management and driving the operational plan.

Key job responsibilities

• Defining , building and executing the delivery process from delivery station to customer address
• Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.
• Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analysis of the data reports to identify performance bottlenecks and improve performance

Essential Skills

• Strong leadership capabilities and people management skills - Ability to work under pressure situations
• Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
• Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
• Related skills : Background on marketing, End-end sales, Experiences with people management and basic data analytical skills.

Basic Qualifications

• Experience in customer-facing environment, warehousing, logistics or manufacturing

Preferred Qualifications

• Bachelor's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Tamil Nadu - D31

Job ID: A10499673