Team Lead , AMXL FC

Amazon Inc.; Hyderabad; On-site; INR 450,000 - 750,000; Full time

Job summary

Amazon India in Hyderabad seeks a Team Lead to oversee shift operations at Delivery Centers and support performance management. You will guide the team to deliver on objectives, ensure smooth execution, and sustain high standards of service for customers.

The role emphasizes ownership, strong communication, and data-driven improvements to meet delivery goals and customer expectations at scale.

Qualifications

• Strong leadership capabilities and people management skills.
• Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.
• Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
• Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Skills

Leadership

Team Management

Communication

Customer Service

Ownership

Analytical

Education

Bachelor's degree

Job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Title: Team Lead

Essential Skills

• Strong leadership capabilities and people management skills
• Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
• Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications

• - Bachelor's degree
• - Speak, write, and read fluently in English
• - Experience with Microsoft Office products and applications
• - Experience with Excel

Preferred Qualifications

• - 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.