Team Lead - Accounts Receivable Income credit control

Hexaware Technologies; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Hexaware Technologies in Chennai is seeking a Team Lead Accounts Receivable - Income Credit control with 5-8 years of overall experience to guide a professional AR team in credit control operations. You will drive performance and ensure accuracy in receivables processes.

The role requires strong leadership, analytical skills, and collaborative work with finance and operations to resolve complex issues, while maintaining SLAs and delivering timely reports to senior management.

Qualifications

• 5-8 years overall experience in accounting/AR/finance.
• Minimum 6 months as acting lead or 1 year as Team Lead on papers.
• Bachelor's degree in accounting, finance, or related field.

Responsibilities

• Manage and lead a team of professionals in the Accounts Receivable process.
• Monitor and analyze team performance metrics to drive productivity.
• Conduct regular one-on-one coaching and development sessions.
• Ensure adherence to policies, procedures, and SLAs for AR processes.
• Collaborate with finance, operations, and customer service to resolve issues.
• Participate in process improvement initiatives to streamline operations.
• Manage escalations and customer complaints with timely resolutions.
• Prepare and present regular reports to senior management.

Skills

Analytical thinking

Communication skills

Team leadership

Attention to detail

Education

Bachelor's degree in accounting/finance

Job description

Job Title: Team Lead Accounts Receivable - Income Credit control

Experience: 5 - 8 Years of overall experience , with minimum 6 months as acting lead or 1 years as Team Lead on papers mandatory

Location: Chennai - Siruseri

Shift: UK Shifts - 2 days week offs

Industry: BPO

Notice period: Immediate to 30 Days

Role & responsibilities

• Manage and lead a team of professionals in the Account Receivable process, ensuring effective coordination and collaboration among team members.
• Monitor and analyze team performance metrics, identify areas for improvement, and implement strategies to enhance productivity and efficiency.
• Conduct regular one-on-one meetings with team members to provide coaching, feedback, and support for their professional development.
• Ensure adherence to established policies, procedures, and service level agreements (SLAs) related to the Account Receivable process.
• Collaborate with cross-functional teams, such as finance, operations, and customer service, to resolve complex issues and maintain smooth process flow.
• Participate in process improvement initiatives, identifying opportunities for optimization and implementing solutions to streamline operations.
• Manage escalations and customer complaints, ensuring timely resolution and maintaining positive customer relationships.
• Prepare and present regular reports and updates to senior management, highlighting key performance indicators, trends, and areas of concern.

Preferred candidate profile

• Bachelor's degree in accounting, finance, or a related business field.
• 1 year experience as a Team Lead
• Proven experience in a team lead or supervisory role in the Account Receivable process.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.