Manager - Accounts Receivable Tower Lead

Golden Opportunities; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Golden Opportunities in Mumbai seeks an experienced leader for Accounts Receivable and Order-to-Cash operations with 10+ years of experience. You will own delivery across AR processes, drive SLA/KPI achievement, and manage client-facing engagements while guiding large teams.

The role emphasizes governance, automation, and end-to-end process improvements. Ideal candidates will have hands-on AR/O2C governance experience, ERP proficiency (Oracle/Oracle EPM), and strong stakeholder management across

Qualifications

• 10+ years overall experience in AR/O2C in BFSI/SSS.
• Experience leading 40+ FTE teams.
• Strong client-facing and stakeholder management.
• Bachelor’s degree; MBA or equivalent.

Responsibilities

• Own service delivery across AR processes.
• Drive SLA/KPI targets and AR metrics.
• Interface with client stakeholders and delivery leadership.
• Manage teams focusing on productivity, quality and retention.
• Lead governance reviews and escalation management.
• Drive automation and process improvements.
• Ensure compliance with contractual commitments.
• Collaborate to improve end-to-end OTC performance.
• Support transitions and transformation initiatives.

Skills

Accounts Receivable

O2C Lead

Cash application

Dispute management

Automation

ERP systems

Stakeholder management

Process improvement

Education

Bachelor's degree

MBA or equivalent

Tools

Oracle ERP

Oracle EPM

APRO

Job description

Candidate Expectations

Total and Relevant work Experience of 10+ years in Accounts Receivable / Order-to-Cash operations, preferably in BFSI / Leasing / Shared Services Candidate Location - Anywhere in IndiaCandidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)

Education and Certification-

Qualification: Minimum 15 years education, Bachelor s degree, MBA or equivalent from a reputed institution.

Detailed Job Description

• Strong experience in Accounts Receivable and Order-to-Cash operations.
• Proven experience managing operational teams (40+ FTE preferred).
• Strong client-facing and stakeholder management experience.
• Expertise in Accounts Receivable processes.
• Strong analytical, governance, and problem-solving skills.
• Experience driving automation and process transformation initiatives.
• Working knowledge of ERP platforms such as Oracle, EPM, APRO.
• Ability to manage global stakeholders across geographies.

Responsibilities:

• Own service delivery across Accounts Receivable processes.
• Drive achievement of SLA/KPI targets and AR metrics including DSO, aging, and cash application accuracy.
• Act as the primary operational interface for client stakeholders and delivery leadership.
• Manage teams with focus on productivity, quality, retention, and capability building.
• Lead governance reviews, operational reporting, and escalation management.
• Drive automation, process improvements, and continuous improvement initiatives.
• Ensure compliance with contractual, financial, and operational commitments.
• Partner with internal and client stakeholders to improve end-to-end Order-to-Cash performance.
• Support transitions, process expansions, and transformation initiatives.

Key Skills

• Accounts Receivable, OTC, O2C, O2C Tower lead, AR Billing, Cash application, Dispute management, Other Remarks
• Open to work in global timing Documents Mandatory- Personal, Academic and professional.