Team Lead

Powermax Fitness India; Mumbai Suburban; On-site; INR 450,000 - 750,000; Full time

Job summary

Powermax Fitness India is seeking an experienced Customer Service Team Leader to drive a high-standard service culture at our Mumbai location. You will lead a team of agents, resolve complex inquiries and implement customer-centric processes to boost satisfaction, loyalty and retention.

You will collaborate with cross-functional teams to streamline workflows, report on service metrics, and develop staff through coaching and mentoring. Day shifts; preference for candidates from nearby areas.

Qualifications

• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager.
• Experience in providing customer service support.
• Excellent knowledge of management methods and techniques.
• Proficiency in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry’s latest technology trends and applications.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyse statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Skills

Customer service management

Leadership

Communication skills

English proficiency

CRM software

Tools

Databases

Job description

Job description

Work location : Lower Oshiwara Metro Station, Andheri ( W )

We are looking for an experienced Customer Service Team Leader to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements and skills

• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industrys latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

Day shift, looking for candidates from near by vicinity