Team Lead

LiveSalesman; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

LiveSalesman in India is seeking an experienced Team Leader for our call center operations. The role is hands-on, overseeing operations, quality, training, and performance across a diverse, multilingual team working onsite.

You will manage scheduling, onboarding, interviews, and weekly client calls, with data-driven updates. Pure office-based work, 24x7 readiness. Strong Excel, CRM tools, and international project exposure are essential.

Qualifications

• Proven experience managing customer service or call center teams.
• Strong people management and multitasking abilities.
• Advanced Excel skills - formulas, analysis and dashboards.
• Excellent verbal and written communication skills.
• Experience with multilingual teams and international client communication.
• Knowledge of CRM systems, workforce tools and customer support software.
• Work with a diverse, global team.
• Lead high-impact international projects.
• Pure work from office - no work from home ever.
• Great exposure to clients across multiple geographies.
• Room for growth, ownership and innovation.

Responsibilities

• Manage operations, quality, training, and performance across a diverse, multilingual team.
• Be reachable 24x7 for help.
• Train onboarding new hires; handle team scheduling and rosters.
• Oversee Quality Assurance, Training, and Performance Management.
• Create and maintain reports in Microsoft Excel (pivot tables, dashboards).
• Conduct interviews, lead onboarding, and manage employee reviews.
• Organize and lead weekly client calls; provide data-driven updates.
• Proactively manage escalations and implement corrective actions.
• Identify areas for process improvement and innovation.

Skills

People management

Multitasking

Advanced Excel skills

Verbal and written communication

Multilingual team experience

Project leadership

Team scheduling

Process improvement

Tools

CRM systems

Workforce management tools

Pivot tables

Dashboards

Job description

We are looking for someone with customer service experience in a call centre setup; must have a minimum of 4 years of experience, with a minimum of 1 year of experience as a Team Leader/manager. This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite.

• Candidate must be reachable 24x7 for any help.
• Experience in giving training / onboarding new hires,
• Handle team scheduling, should have managed rosters/scheduling for teams working in multiple shifts.
• Oversee Quality Assurance, Training, and Performance Management
• Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.)
• Conduct interviews, lead onboarding, and manage employee reviews
• Organize and lead weekly client calls; provide clear, data-driven updates
• Proactively manage escalations and implement corrective actions
• Identify areas for process improvement and innovation

What We’re Looking For

• Proven experience managing customer service or call center teams.
• Strong people management and multitasking abilities
• Advanced Excel skills - confident with formulas, analysis, and dashboards
• Excellent verbal and written communication skills
• Experience with multilingual teams and international client communication
• Knowledge of CRM systems, workforce tools, and customer support software is a plus
• Work with a diverse, global team
• Lead high-impact international projects
• Pure work from office - no work from home ever
• Great exposure to clients across multiple geographies
• Room for growth, ownership, and innovation

Address:

2 minutes' walk from Noida Sector-16 Metro Station

Aishwarya - Global Talent Recruiter & HR