Team Lead

Paytm; Haridwar, Dehradun, Meerut; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Paytm is hiring for an EDC Retail role to expand the sale of EDC machines across multiple locations in India. The position requires leading a teams, driving merchant engagement, resolving queries, and achieving sales targets while building a capable sales force under a dynamic, fast-paced environment.

The candidate should be a graduate with a growth mindset, capable of hiring, coaching, and motivating team members to excel in a competitive payments landscape.

Qualifications

• Proven experience in leading a sales team.
• Graduate or postgraduate degree required.
• Growth mindset with coaching and development skills.

Responsibilities

• Create an inspiring team environment with open communication.
• Drive swiping device sales in the assigned area.
• Resolve merchant queries to ensure satisfaction.
• Engage and grow the merchant base across locations.
• Hire and build a high-performing team.
• Set clear team goals and delegate tasks with deadlines.
• Oversee day-to-day operations and monitor performance.
• Motivate team members and provide coaching.
• Identify training needs and offer development.
• Listen to feedback and resolve issues or conflicts.
• Recognize high performance and reward achievements.
• Encourage creativity and risk-taking.
• Organize team-building activities.

Skills

Drive & self-motivation

Team leadership

Graduate required

Growth mindset

Education

Graduate/Post Graduate

Job description

About us:

Paytm is Indias leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the team: EDC Retail

EDC is one of Paytm‘s business tools to help merchants grow and manage their business through simplicity and data driven technology.

About the role:

The person should be capable of increasing the sale of EDC machines through proper channels to the merchants across multiple locations.

Expectations/ Requirements :

• 1. Create an inspiring team environment with an open communication culture
• 2. Need to drive swiping device sales in the assigned area.
• 3. Resolving merchant queries
• 4. Drive overall engage merchant base
• 5. Capable of hiring and building team
• 6. Set clear team goals
• 7. Delegate tasks and set deadlines
• 8. Oversee day-to-day operation
• 9. Monitor team performance and report on metrics
• 10 .Motivate team members
• 11. Discover training needs and provide coaching
• 12 .Listen to team members feedback and resolve any issues or conflicts
• 13. Recognize high performance and reward accomplishments
• 14. Encourage creativity and risk-taking
• 15. Suggest and organize team building activities

Superpowers/ Skills that will help you succeed in this role

• 1. High level of drive, initiative and self-motivation
• 2. Must Have Experience in Leading Team
• 3. Must Be a Graduate
• 4. Growth Mindset

Why join us :

We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India.

Qualification:- Graduate/Post Graduate