State Head - Manager - Adjacent 1, Kochi

Paytm; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

Paytm is seeking an EDC Retail Team Lead to drive swiping device sales and expand the merchant base across assigned locations in India. You will hire, train, and manage a high-performing team, set goals, delegate tasks, and monitor daily operations to achieve targets.

The role emphasizes coaching, stakeholder communication, and data-driven performance tracking to ensure merchant satisfaction and sales growth.

Qualifications

• Graduation or postgraduate degree required.
• Strong communication and negotiation skills.
• Experience in sales leadership and team management.
• Exposure to merchant acquisition or payments domain is a plus.

Responsibilities

• Create an inspiring team environment with an open communication culture.
• Need to drive swiping device sales in the assigned area.
• Resolving merchant queries
• Drive overall engage merchant base
• Capable of hiring and building team
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities

Skills

Team management

Sales leadership

Networking

Cold calling

Lead generation

Negotiation skills

Communication

Education

Graduation or Post-graduation

Job description

About Us:

Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

EDC Retail – EDC is one of Paytm‘s business tool to help merchant grow and manage their business through simplicity and data driven technology.

About the role:

The person should be capable of increasing the sale of EDC machines through proper channels to the merchants across multiple locations.

Expectations/ Requirements

1. Create an inspiring team environment with an open communication culture.

2. Need to drive swiping device sales in the assigned area.

3. Resolving merchant queries

4. Drive overall engage merchant base

5. Capable of hiring and building team

6. Set clear team goals

7. Delegate tasks and set deadlines

8. Oversee day-to-day operation

9. Monitor team performance and report on metrics

10. Motivate team members

11. Discover training needs and provide coaching

12. Listen to team members feedback and resolve any issues or conflicts

13. Recognize high performance and reward accomplishments

14. Encourage creativity and risk-taking

15. Suggest and organize team building activities

Superpowers/ Skills that will help you succeed in this role

1. Must have high level drive, initiative and self – motivation.

2. Should have team handling experience.

3. Identify and meet potential clients by growing, maintaining and leveraging your network.

4. Should have good exposure in cold calling, pre sales and lead generation.

5. Should be a graduate.6. Should possess good communication and negotiation skills.

Education - Graduation or Post-graduation

Why join us :

We aim at bringing half a billion Indians in to mainstream economy, and everyone working here is striving to achieve that goal. Our success are rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India.

Compensation:

If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!