Process associate

Guidehouse; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Guidehouse India is seeking a Fraud Detection & Investigation professional to join our GIC Process team in Chennai. You will investigate suspicious transactions across fiat and cryptocurrency channels and perform end-to-end fraud analysis, including behavioral analysis and transaction pattern review.

You will handle crypto fraud cases, use blockchain analytics tools, and manage the chargeback lifecycle while collaborating with product, risk, and banking partners.

Qualifications

• Bachelor's degree in any stream required.
• Certifications in anti-fraud areas (CAMS, CFE) are a plus.
• Experience with crypto ecosystems and card payment systems helpful.

Responsibilities

• Investigate suspicious transactions across fiat and cryptocurrency channels.
• Perform end-to-end fraud analysis, including behavioral analysis and transaction pattern review.
• Handle crypto fraud cases such as wallet tracing and phishing investigations.
• Use blockchain analytics tools (Chainalysis, TRM Labs, Elliptic) to support cases.
• Manage end-to-end chargeback lifecycle (Visa, Mastercard, Amex).
• Analyze disputes, prepare representments, and reduce chargeback ratios.
• Identify trends and root causes to minimize fraud-related disputes.
• Collaborate with payment processors and acquiring banks.
• Monitor real-time alerts and fraud queues, and implement fraud rules and controls.
• Prepare fraud reports and insights for leadership.

Skills

Fraud analytics

Data analysis

SQL

Excel

Investigative mindset

Education

Bachelor's degree

CAMS

CFE

Tools

Actimize

Sift

Riskified

Featurespace

Chainalysis

TRM Labs

Elliptic

Job description

Job Family

GIC Process (India)

Travel Required

None

Clearance Required

None

What You Will Do

Fraud Detection & Investigation

• Investigate suspicious transactions across fiat and cryptocurrency channels
• Perform end-to-end fraud analysis, including behavioral analysis and transaction pattern review
• Handle crypto fraud cases such as:
  • Wallet tracing
  • Scam/Phishing investigations
  • Unauthorized access / account takeovers
• Use blockchain analytics tools (e.g., Chainalysis, TRM Labs, Elliptic)
• Manage end-to-end chargeback lifecycle (Visa, Mastercard, Amex)
• Analyze disputes, prepare representments, and reduce chargeback ratios
• Identify trends and root causes to minimize fraud-related disputes
• Collaborate with payment processors and acquiring banks
• Monitor real-time alerts and fraud queues
• Recommend and implement fraud rules, thresholds, and controls
• Support fraud strategy optimization and loss prevention initiatives
• Prepare fraud reports, dashboards, and insights for leadership
• Communicate findings with internal stakeholders (Risk, Compliance, Ops)
• Work closely with product and tech teams for fraud tool enhancements

What You Will Need

• Strong understanding of: Crypto ecosystems & blockchain transactions
• Card payment systems & chargeback frameworks
• Experience with: Fraud tools (e.g., Actimize, Sift, Riskified, Featurespace)
• Blockchain analytics tools (Chainalysis, TRM Labs, Elliptic)
• Strong analytical and investigative mindset
• Ability to interpret large datasets and transaction patterns
• Proficiency in Excel / SQL / data analysis tools is a plus

What Would Be Nice To Have

• Experience in FinTech / Crypto exchanges / Payment gateways
• Must have a bachelor's degree in any stream from a recognized university
• Must have minimum 2 years of experience into Crypto ecosystems & blockchain transactions in addition to Card payment systems & chargeback frameworks
• Certifications (preferred but not mandatory):
  • CAMS (Certified Anti-Money Laundering Specialist)
  • CFE (Certified Fraud Examiner)

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.