Supervisor

Dovel Technologies, Inc; Chennai District; On-site; INR 4,000,000 - 6,000,000; Full time

Benefits offered by this job

In house physician consultations

Nutritious food options at the workpl.

Confidential counseling through EAP

Wellness focused offerings

Job summary

Guidehouse India is seeking an experienced AML Operations Leader in Chennai to manage TM alerts, KYCs, and EDD reviews. You will supervise Team Leads, drive SLA adherence, and oversee QA processes.

This role emphasizes cross‑functional collaboration with Compliance and Legal to ensure accurate SAR filings and strong performance metrics. With 10+ years in AML, you will translate regulatory guidance into SOPs, plan staffing, and deliver segment dashboards.

Qualifications

• 10+ years in AML/financial crime operations with supervisory experience.
• Strong TM alert investigation, disposition quality, and typology‑based decisions.
• Experience managing KYC/CDD, EDD, PEP reviews, and SAR filings.

Responsibilities

• Lead and mentor Team Leads; set clear performance expectations.
• Own segment‑level SLA, aging, quality metrics; drive corrective actions.
• Escalate complex TM alerts; oversee cross‑functional inquiries.
• Calibrate QA disposition standards with QA teams; align on SOPs.
• Plan shift rosters, leave, and capacity to maintain SLA coverage.
• Translate regulatory updates into revised SOPs and floor communications.
• Conduct performance reviews and coach analysts; approve coaching plans.
• Present segment dashboards on volume, aging, quality, and attrition.

Skills

Team Leadership

TM Experience

KYC/CDD/EDD

SLA Management

Education

Bachelor's degree

Tools

Actimize

SAS AML

Verafin

Job description

Job Family: GIC General (India) Travel Required: None Clearance Required: None

What You Will Do:

• Manage and work with Team Leads and their combined pods, setting clear performance expectations and holding regular one-on-ones.
• Own segment-level SLA, aging, and quality metrics across all in-scope AML workstreams; drive corrective action plans where targets slip.
• Serve as the escalation point for complex Transaction Monitoring alerts, ambiguous typology matches, and cross-functional queries requiring judgment beyond Team Lead level.
• Run regular calibration sessions with Quality Assurance to align on disposition standards for TM alerts, EDD assessments, and SAR quality.
• Plan shift rosters, leave, and capacity across teams in coordination with workforce management to maintain SLA coverage.
• Translate updates to typologies, regulatory guidance, or internal policy into revised SOPs and floor communication, ensuring timely rollout.
• Conduct performance reviews, PIPs, and coaching plans for Team Leads; approve QA-driven coaching plans for analysts.
• Consolidate and present segment-level dashboards (volume, aging, quality, attrition, productivity) to the Manager on a weekly/monthly cadence.
• Liaise with Compliance, Legal, and Training functions on case‑specific queries, policy interpretation, and escalations requiring sign‑off.

What You Will Need:

• 10+ years of overall experience in AML/Financial Crime compliance operations, with at least 2 years directly supervising teams or Team Leads.
• Strong, demonstrable experience in Transaction Monitoring (TM) — alert investigation, disposition quality, and typology‑based decisioning at a review/oversight level.
• Proven experience managing KYC/CDD, EDD, PEP Review, and SAR Filing workstreams concurrently, ideally in a multi‑process AML operation.
• Experience managing SLA/quality performance across a segment.
• Working knowledge of TM/case management systems (e.g., Actimize, SAS AML, Verafin) and reporting tools.

What Would Be Nice To Have:

• Prior supervisory experience in a crypto/virtual asset transaction monitoring environment, including oversight of on‑chain analytics or VASP‑related due diligence.
• Working knowledge of blockchain analytics platforms (e.g., Chainalysis, Elliptic, TRM Labs) and how findings integrate into TM alert review.
• Familiarity with crypto‑specific regulatory expectations (e.g., FATF Travel Rule, Markets in Crypto‑Assets Regulation) and their impact on SAR/STR quality.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose. We continue to expand our teams and capabilities across India, investing in state‑of‑the‑art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

• in house physician consultations
• nutritious food options at the workplace
• confidential counseling through our Employee Assistance Program
• other wellness focused offerings that support your overall well being

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.