TCS Hiring for Nice CX one implementation expert-Cloud Contact Center Architect

Tata Consultancy Services; Bengaluru; Remote; INR 2,500,000 - 3,500,000; Full time

Job summary

A leading IT services firm is seeking a Cloud Contact Center Architect with 12+ years of experience to design AI-driven solutions. The role involves integrating Cloud platforms with business applications, ensuring compliance with security standards, and mentoring the implementation team. Candidates should have deep expertise in Contact Center technology and relevant certifications. This full-time position offers the opportunity to work on transformative projects across PAN India.

Qualifications

• 12+ years of experience in Contact Center technology.
• End-to-end solution design and implementation experience in Cloud platforms.
• Experience with AI/Gen AI capabilities for Contact Center solutions.

Responsibilities

• Infuse AI into Contact Center solutions.
• Design approaches for integrating Cloud Contact Center platforms.
• Conduct solution reviews to identify gaps and recommend solutions.

Skills

Contact Center technology

Cloud Contact Center platforms (Genesys Cloud CX, NICE CXone, Amazon Connect, Five9)

AI and Gen AI solutions

Operational excellence in Contact Center solutions

Education

Cloud Contact Center Architect certifications

Job description

Nice CX one implementation expert-Cloud Contact Center Architect

Company: Tata Consultancy Services (TCS)

Location: PAN India

Experience: 8 to 12 Years

Experience & Skill Requirements

• 12+ years of experience in Contact Center technology
• End-to-end solution design and implementation experience in Cloud Contact Center platforms (Genesys Cloud CX, NICE CXone, Amazon Connect, Five9)
• Experience in AI, Gen AI and Agentic AI solutions offered by hyperscalers or third‑party conversational AI providers
• Experience in AI/Gen AI capabilities for prediction, self‑service, agent augmentation and operational excellence in Contact Center solutions
• Experience designing end-to-end AI‑enabled Contact Center solutions for large B2C enterprise customers
• Cloud Contact Center Architect certifications preferred

Responsibilities

• Infuse AI into Contact Center solutions
• Design approaches for integrating Cloud Contact Center platforms with Enterprise Business Applications
• Conduct solution reviews to identify gaps and recommend tangible solutions
• Ensure compliance with customers' security standards
• Identify and call out project risks early
• Mentor and guide the implementation team

Additional Information

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology

Industry: IT Services and IT Consulting