NICE CXone Engineer

Willware Technologies; Chennai District; Remote; INR 900,000 - 1,200,000; Full time

Job summary

Willware Technologies in India is seeking an experienced NICE CXone Engineer to implement, configure, integrate and support the CXone contact center platform across India. The role requires hands-on expertise with CXone modules, ACD, IVR, routing and agents, and a proven ability to translate complex requirements into scalable CXone solutions.

You will collaborate with business and IT teams, document designs, and support upgrades and deployments while ensuring performance and reliability of

Qualifications

• Hands-on experience with NICE CXone for configuration and troubleshooting.
• Strong knowledge of CXone modules and contact-center technologies.
• Experience with ACD, IVR, routing, queues, and agent configuration.

Responsibilities

• Design, configure, and maintain NICE CXone solutions.
• Configure CXone contact center apps including ACD, IVR, routing, and campaigns.
• Develop IVR/call flows and integrate CXone with enterprise apps.
• Monitor performance, troubleshoot incidents, and support deployments.
• Create documentation and transfer knowledge to teams.

Skills

NICE CXone

CXone platform

Contact center tech

ACD

IVR

APIs & integrations

Troubleshooting

Analytical skills

Tools

CXone configuration tools

Job description

Role Details

Role: NICE CXone Engineer
Experience: 4-6 Years
Location: Pan India
Employment Type: Full-Time

Job Summary

We are looking for an experienced NICE CXone Engineer with 4-6 years of hands‑on experience in implementing, configuring, integrating, and supporting the NICE CXone contact center platform. The candidate should have strong knowledge of CXone modules and be capable of troubleshooting and delivering contact‑center solutions.

Key Responsibilities

• Design, configure, implement, and maintain NICE CXone solutions.
• Work on CXone Contact Center configuration, administration, and customization.
• Configure and manage ACD, IVR, routing, queues, skills, agents, and campaigns.
• Develop and maintain IVR / call flows using CXone tools.
• Work with APIs and integrations between CXone and enterprise applications.
• Configure and troubleshoot digital/contact‑center channels where required.
• Monitor system performance and resolve technical issues.
• Perform incident troubleshooting and root‑cause analysis.
• Work with business and technical teams to understand requirements and translate them into CXone solutions.
• Support application upgrades, enhancements, testing, and production deployments.
• Create technical documentation and support knowledge‑transfer activities.

Mandatory Skills

• 4-6 years of hands‑on experience with NICE CXone.
• Strong knowledge of NICE CXone platform and Contact Center technologies.
• Experience in ACD, IVR, call routing, queues, skills, and agent configuration.
• Hands‑on experience in CXone configuration and troubleshooting.
• Knowledge of CXone APIs/integrations.
• Good understanding of contact‑center processes and technologies.
• Strong analytical and problem‑solving skills.