Tally Support Executive

Attitude Tally Academy; Delhi; On-site; INR 400,000 - 600,000; Full time

Job summary

SMART ACCESS, a leading biometric solutions manufacturer, is seeking a customer support specialist to provide technical and functional support for Tally Prime users, handling accounting, GST, inventory, payroll queries, and software usage.

You will assist with Tally installation, configuration, backup, data restoration; troubleshoot issues and coordinate with the technical team; guide customers via remote sessions, phone, email; maintain tickets and ensure timely resolution; deliver excellent

Qualifications

• Provide technical and functional support for Tally Prime users.
• Resolve customer queries related to accounting, GST, inventory, payroll, and software usage.
• Assist clients with Tally installation, configuration, backup, and data restoration.
• Troubleshoot software issues and coordinate with the technical team.
• Guide customers through remote support, phone, email, or online sessions.
• Maintain support tickets and ensure timely issue resolution.
• Deliver excellent customer service and follow up on pending cases.

Responsibilities

• Provide technical and functional support for Tally Prime users.
• Resolve customer queries related to accounting, GST, inventory, payroll, and software usage.
• Assist clients with Tally installation, configuration, backup, and data restoration.
• Troubleshoot software issues and coordinate with the technical team.

Skills

Tally Prime

Accounting basics

Customer support

Job description

Provide technical and functional support for Tally Prime users.

Resolve customer queries related to accounting, GST, inventory, payroll, and software usage.

Assist clients with Tally installation, configuration, backup, and data restoration.

Troubleshoot software issues and coordinate with the technical team when required.

Guide customers through remote support, phone, email, or online sessions.

Maintain support tickets and ensure timely issue resolution.

Deliver excellent customer service and follow up on pending cases.

SMART ACCESS a professional manufacturer of biometric solutions. Our company was established in 2000 and we have been dedicated to the research and development of various biometric solutions, as well as the manufacturing and selling of Fingerprint & Face Recognition time attendance and access control systems for over 23 years. Our product are Guard Patrol System, Finger & Face Attendance System, Access Control System, Smart Door Locks and widest range of Access Control Accessories in India. We designed our product with precision and innovation,redefines excellence, o ering unparalleled features and performance. From its sleek design to its powerful capabilities, every aspect of is crafted to elevate your experience and exceed your expectations. As a leading manufacturer in the industry, we are committed to providing our clients with the most innovative and reliable biometric solutions. Our products are designed to o er high-accuracy and secure identification for time attendance and access control purposes. We take pride in o ering a wide range of products that cater to di erent industries and businesses, from small o ces to large enterprises.