Customer Support Executive

Attitude Tally Academy; Delhi; On-site; INR 320,000 - 520,000; Full time

Job summary

SMART ACCESS, a professional manufacturer of biometric solutions, is seeking a customer support professional to handle queries across calls, emails, chat, and other channels in Delhi. You will understand customer concerns, provide accurate solutions, and ensure timely resolution while maintaining detailed records of interactions.

Coordinate with internal teams to resolve issues and provide information about products, services, processes and policies.

Qualifications

• Handle customer queries through calls, emails, chat, and other communication channels.
• Understand customer concerns and provide accurate solutions.
• Follow up with customers and ensure timely resolution of issues.
• Maintain proper records of customer interactions and feedback.
• Coordinate with internal teams to resolve customer-related issues.
• Provide information about products, services, processes, and policies.

Responsibilities

• Handle customer queries through calls, emails, chat, and other communication channels.
• Understand customer concerns and provide accurate solutions.
• Follow up with customers and ensure timely resolution of issues.
• Maintain proper records of customer interactions and feedback.
• Coordinate with internal teams to resolve customer-related issues.
• Provide information about products, services, processes, and policies.

Skills

Communication

Problem solving

Multichannel support

Record keeping

Tools

CRM software

Job description

Handle customer queries through calls, emails, chat, and other communication channels.

Understand customer concerns and provide accurate solutions.

Follow up with customers and ensure timely resolution of issues.

Maintain proper records of customer interactions and feedback.

Coordinate with internal teams to resolve customer-related issues.

Provide information about products, services, processes, and policies

SMART ACCESS a professional manufacturer of biometric solutions. Our company was established in 2000 and we have been dedicated to the research and development of various biometric solutions, as well as the manufacturing and selling of Fingerprint & Face Recognition time attendance and access control systems for over 23 years. Our product are Guard Patrol System, Finger & Face Attendance System, Access Control System, Smart Door Locks and widest range of Access Control Accessories in India. We designed our product with precision and innovation,redefines excellence, o ering unparalleled features and performance. From its sleek design to its powerful capabilities, every aspect of is crafted to elevate your experience and exceed your expectations. As a leading manufacturer in the industry, we are committed to providing our clients with the most innovative and reliable biometric solutions. Our products are designed to o er high-accuracy and secure identification for time attendance and access control purposes. We take pride in o ering a wide range of products that cater to di erent industries and businesses, from small o ces to large enterprises.

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